At OMG, we are proud to be Australia’s largest independent digital marketing agency, helping over 1,000 businesses thrive since our establishment in 2012. With a team of 200+ certified Growth Gurus, we specialize in SEO, PPC, and social advertising, delivering data-driven strategies that transform online presences. Our commitment to research and development ensures we stay at the forefront of the industry, earning us recognition as Australia’s best-rated and most revered marketing agency. We thrive on collaboration and a growth mindset, focusing on actionable results that drive success for our clients. We take pride in our ability to deliver exceptional outcomes, reinforcing our reputation as Australia’s first-choice agency for digital marketing solutions.
We are looking for an experienced Account Manager to join our account management team in Melbourne.
Benefits:
Work flexibility & hybrid working
Ongoing career development and training programs
Salary packaging benefits
Recognition through service awards
Onsite gym & cafe
Wellness spaces (meditation and relaxation areas)
Regular office social events
Rooftop bar, pool table, etc.
Responsibilities:
Be the first point of contact for clients and provide excellent customer service within your assigned portfolio.
Develop and grow relationships with all client stakeholders.
Maintain client satisfaction by ensuring service levels and anticipating customer needs.
On-board new clients and present company documentation for onboarding and reporting.
Manage, communicate, and present project deliverables, timelines, expectations, goals, and milestones to stakeholders.
Identify and pursue profitable growth opportunities within existing client portfolios.
Collaborate with SEO & PPC teams to ensure cutting-edge strategies across channels.
Coordinate with production and creative teams to deliver exceptional client experiences and results.
Stay updated with industry developments through ongoing training.
Champion company values, purpose, and vision both internally and externally.
Requirements:
Experience in account management or client services in digital marketing.
Agency experience preferred.
Knowledge of SEO, PPC, social media advertising, and web development.
Strong relationship-building skills.
Attention to detail.
Adaptability to industry changes.
Positive attitude and problem-solving mindset.
Ability to manage multiple projects in a fast-paced environment.
Additional Notes:
The Melbourne office is an extension of our Sydney headquarters.
Office is a co-working or shared space.
Our Commitment to You:
We prioritize employee well-being and development in a diverse, inclusive environment.
Join us to advance your career and impact the future of marketing.
OMG is an equal opportunity employer committed to diversity.
Our Unique Culture:
At OMG, we combine the benefits of being Australia’s largest independent agency with a family-like atmosphere. Despite growth, we maintain a culture where everyone feels valued and connected.
Positive Atmosphere: Our vibrant office fosters energy and positivity, with regular social events.
Supportive Environment: Collaboration and sharing insights are encouraged to foster creativity.
Growth Mindset: We support continuous learning and career development.
Join us for a workplace that feels like family, where your contributions matter, and every day offers opportunities to learn, grow, and succeed together.
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