Position Purpose
Position Purpose Manage a portfolio of property claims to conclusion, ensuring compliance with service level agreements and meeting key performance indicators.
Main Accountabilities
* Maintaining expected case load of property claims.
* Examining claims forms, policies and endorsements, client instructions and other records to determine coverage.
* Investigating claims by conducting office-based analysis of physical damage details, interviewing claimants, and comparing claim
* information with evidence.
* Providing support and advice to policy holders with respect to their claims
* Setting loss reserves.
* Preparing first reports by collecting and summarising information required.
* Where possible settling claims after determining liability, client’s instructions, and authority levels.
* Controlling claim costs.
* Type client reports in an accurate and timely manner.
* Adhere to insurer client Service Level Agreements and processes.
* Update Claims Management System as required.
* Effectively deal with service/product replacement providers.
* Comply with and maintain Service Level Agreements and Key Performance Indicators.
* Maintaining company reputation and insurance product integrity by complying with federal and state regulations and service
* standards.
* Process daily outgoing mail in a timely manner.
* Archive files and retrieve archived files on request.
* Maintaining professional and technical knowledge through continuing education.
* Providing assistance to other offices in the event of a Catastrophe, as required.
Specific Position Requirements
Experience/Knowledge/Abilities
* Experience in management of General Insurance Claims
* Insurance Contracts Act/FSRA legislation awareness
* Stable work history
* Excellent communication skills
* High Typing speed
* Team Player
* Work without supervision
* Client service focus
* Computer literate