Job Title: National Manager Commercial Claims Technical
Job Description:
We are seeking a high-calibre and solutions-oriented individual who is excited at the opportunity of delivering operational excellence across our Commercial Claims business, enabling our client-facing teams to provide a 'Best in Class' claims service.
The National Manager Commercial Claims Technical & Operations is accountable for driving exceptional claim outcomes through the delivery of claims and commercial product technical support and Commercial Claims operations. This position plays a fundamental role in working with Portfolio and Underwriting in the development and execution of the overall Commercial insurance product strategy providing key qualitative and quantitative insights on product response at claim time. This role owns the delivery against regulatory requirements and best practice customer outcomes as well as capability uplift through technical support and development along with oversight of the Commercial QA framework, Risk and Compliance obligations.
Responsibilities:
* Build a culture of continuous technical improvement and operational excellence throughout the Commercial Claims functions, promoting opportunities for change that generate efficiencies, drive productivity and improve quality
* Contribute to the development of the strategic and operational goals and budget plans for the Commercial Claims portfolio specifically in building technical capabilities through all client-facing claims roles
* Drive the financial success of the Commercial Claims portfolio through the management of the Complex Claims processes including reserving practices, QA reviews, structured mentoring programs and development planning
* Work closely with Commercial Underwriting and Portfolio teams in the design and distribution of commercial products, acting as the Lead for Commercial claims in providing structured and regular feedback on product performance from a claims perspective
* Ensure alignment of Underwriting and Portfolio stakeholders and influence outcomes resulting in the cost-effective management of claims to drive improved profitability
* Key stakeholder for managing regulatory, risk and compliance obligations for Commercial claims
Requirements:
* Minimum 10 years commercial work experience within insurance or financial services
* Minimum 7 years experience leading high-performing teams
* Demonstrated management experience within insurance claims or large-scale operational teams
* Strong understanding of commercial insurance claims practice, products, underwriting and product design
* Strong business acumen with strong knowledge of key business drivers that enable accurate budgeting, forecasting and business planning
* Advanced communication and stakeholder management skills with strong ability to convey, receive, and accurately interpret information
Culture:
Working as part of the Suncorp Group you will have access to an unparalleled range of job opportunities across insurance and corporate services. We promote a high-performance culture where people are rewarded for effort and dedication. We recognise and value commitment and encourage our people to maintain a healthy balance between their career and personal time. Suncorp has been awarded Employer of Choice for Gender Equality (EOCGE) by the Workplace Gender Equality Agency (WGEA) for seven years in a row.
Benefits:
* Flexible work arrangements to suit your lifestyle
* Opportunities for professional growth and development
* Collaborative and dynamic team environment
* Recognition and rewards for hard work and dedication
* Access to a wide range of employee benefits and discounts
What You'll Bring:
* A strong passion for delivering operational excellence and driving results-driven solutions
* Excellent leadership and communication skills, with the ability to motivate and inspire high-performing teams
* Proven experience in leading complex projects and initiatives, with a strong focus on quality, efficiency and productivity
* Strategic thinking and problem-solving skills, with the ability to develop and implement innovative solutions
* Strong analytical and technical skills, with the ability to interpret and communicate complex data and trends
About Us:
At [Company], we believe that everyone deserves the chance to grow, learn and succeed. We're committed to creating a workplace where everyone feels valued, respected and empowered to contribute their best. If you're passionate about making a difference and want to be part of a dynamic and supportive team, then we'd love to hear from you.
How to Apply:
To apply for this exciting opportunity, please submit your application online today. We can't wait to see your application!
Disclaimer:
[Company] is an equal opportunities employer and welcomes applications from diverse candidates. We reserve the right to close this advert early if we receive suitable applications.