Overview
Be Part of Suncorp’s Thriving Contact Centre in Townsville! Our newly opened Contact Centre is expanding our team. If you’re passionate about delivering outstanding customer service, join Suncorp's new Contact Centre in Townsville. We are hiring Full-Time Customer Service Representatives to play a key role as Sun & Gio Specialists.
Start Date: Wednesday, 5th November 2025
Engagement Centres: Wednesday, 8th October & Thursday, 9th October 2025 at our Contact Centre Hub in Townsville.
Shift Pattern (Note: ‘Start window’ means you can be asked to start at any time between the hours shown. You must be able to fully commit to the shift shown.)
Option 1: 37.5 hours per week – Monday to Friday, Start window 10:00am – 11:00am. This role is a Full-Time role.
What You’ll Be Doing
As a Sun & Gio Specialist, you’ll play a key role in delivering exceptional customer service to our clients across Australia. Your main responsibilities will include:
- Delivering exceptional service to current and existing customers
- Offering tailored solutions to help customers with their insurance needs
- Meeting and exceeding sales and service targets with a focus on customer satisfaction
- Resolving customer concerns quickly and efficiently
Why You’ll Love Working at Suncorp Townsville
Joining Suncorp Means More Than Just a Job — It’s an Opportunity To Grow Your Career With a Company That Truly Supports Your Personal And Professional Success. Here’s What We Bring To The Table:
- Competitive salary: $62,000+ 12% super + penalty rates on eligible shifts + performance-based incentives (pro-rata for part-time hours)
- Milestone payment: Receive a payment after completing 12 months of employment
- Leave benefits: Annual leave, flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay)
- Hybrid working: Work where you thrive with a flexible blend of in-office and remote work
- Work-life balance: We ensure you have the support you need both personally and professionally
- Staff discounts: Access exclusive deals from over 400 top Aussie retailers
- Insurance discounts: Up to 25% off Suncorp brands such as AAMI, Shannons, Apia & more
- Reward & recognition programs: We celebrate your hard work and achievements
- Career development: Ongoing training, growth opportunities, and support to reach your full potential
- Reputable employer: Join a national, trusted company with an inclusive and diverse workplace
- Community engagement: Be part of initiatives like Spirit to Cure and regional investment in Queensland
Note: Specific benefits may vary depending on role, level, and location. Click here to learn more about our employee benefits.
What You’ll Bring
We’re looking for individuals who have:
- A passion for customer service and a strong desire to help people
- Excellent problem-solving abilities, with the ability to simplify complex information
- Motivation to consistently achieve and exceed targets
- A collaborative mindset and ability to work both virtually and in-person
- Resilience, adaptability, and a proactive approach to learning and development
Training
- Our success starts with investing in your growth. You’ll complete a 7-week, full-time, paid training program held at our Townsville office — equipping you with everything you need to succeed in the role.
- You’ll be required to work full time from our Townsville office during the training period. Once complete, you’ll move to your selected shift pattern and transition to our flexible hybrid working model.
Home Office Setup
As this is a hybrid role, you’ll work from both the office and home. Suncorp will provide you with a laptop, but you’ll need to have:
- A reliable internet connection
- An ergonomic home office setup (keyboard, mouse, dual screens, desk, and chair)
- A private and distraction-free workspace
Ready to Make an Impact?
Suncorp is committed to North Queensland — focusing on community engagement, quality insurance services, and providing long-term career opportunities. With an inclusive culture, versatile work options, and a strong focus on development, Suncorp offers a supportive environment where you can truly thrive.
If you're looking for a rewarding career with a company that values you — chase the sun and apply now to join the Suncorp family. We can’t wait to hear from you!
Note: As part of the application process, all candidates are required to complete an online assessment. It takes around 30 minutes, and the more effort you put in, the better your results will reflect your skills. Applications cannot be considered without a completed assessment.
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📌 Customer Service Representatives
🏢 Suncorp Group
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