**Employment Type**: Permanent Part Time
**Position Classification**: Telephonist Level 3
**Remuneration**: $33.90 - $34.58 per hour + 11.5% superannuation + Salary Packaging
**Hours Per Week**: Up to 38
**Requisition ID**: REQ531980
**Applications Close**: Tuesday 12th November 2024
**This Position will require you to be able to work 24h over 7 days per week on a rotating roster.**
**About the role**:
This role is responsible for providing an effective, courteous, efficient telephony service and administrative service including revenue management, secretarial support services, data input and management, and customer and team support services for the Emergency Department. You will provide exceptional customer service for visitors and consumers both face to face and via telephone. You will assist with live data after hours, ensuring all patients are in the right place at the right time, and provide administrative support overnight for all sites in the Lower Hunter Sector
- Maitland, Kurri Kurri, Cessnock, and Dungog.
**Where you'll be working**:
This role is located at The Maitland Hospital as part of the Switch / Reception Team. We are a small team, however we play a pivotal role in patient access and care. Maitland is located in a vibrant area filled with heritage, culture, natural beauty, and gourmet dining. From gold rush towns and historical museums to pristine waterways and beaches, there are always exciting places to see and things to do in the area. Within half an hour's drive, you have the beach, vineyards, airport, and Lake Macquarie, but outside your door, you have a great community to be a part of.
**About you**:
- You thrive in a customer service orientated role.
- Ability to work under high pressure and make decisions during peak periods of activity.
- Enjoy working as part of a team however, is also comfortable working autonomously.
- Must be available for a variety of shifts including night shifts on a rotating 7-day roster
**What we can offer you**:
Hunter New England Local Health District (HNELHD) is a great place to expand your career and grow your skills and knowledge. As a recognised leader in the healthcare industry we provide a range of public health services to the Hunter, New England and Lower Mid North Coast. Being the largest employer in the region we can offer salary packaging options, educational opportunities and support from a broad network of health professionals. With CORE Values of Collaboration, Openness, Respect and Empowerment your professional life is provided every opportunity to succeed and develop in your chosen profession.
Working with HNE Health gives you access to a great range of benefits:
- Sustainable Healthcare: Together towards zero
- Proximity to shopping and other services
- ADO's each month (for full time employees)
- 4 weeks annual leave (pro-rata for part time employees)
- Superannuation contributions
- Salary packaging options
- Fitness Passport
- Employee Assistance Program (EAP) for staff and family members
- Opportunity to work and collaborate with a range of non-clinical and clinical professionals.
**Additional Information**
- An eligibility list will be created for future permanent part time and temporary part time vacancies.
- We are unable to accommodate visa sponsorship for applicants requiring a visa for this position
**Need more information?**
1) Click here for the Position Description
Information for Applicants:
This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.
HNE Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.
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