Job Summary
We are seeking a highly skilled Customer Service Representative to join our team in Toowoomba.
* To deliver exceptional customer experiences through various touchpoints, including phone calls, emails, and face-to-face interactions.
* To schedule appointments for hearing assessments and consultations with expert audiologists, ensuring timely and efficient service delivery.
* To provide personalized guidance to customers on our innovative range of hearing devices and accessories, catering to their unique needs and preferences.
* To effectively resolve customer concerns, maintaining a positive reputation for the organization through every interaction.
This role requires strong verbal and written communication skills, as well as attention to detail and a collaborative approach to work.
Key Qualifications
Key qualifications include:
* Excellent communication and interpersonal skills.
* Strong organizational and time management abilities.
* Ability to work in a fast-paced environment and adapt to changing priorities.
* Collaborative mindset and willingness to contribute to team goals.
About this Role
This is an exciting opportunity to join our team and make a meaningful contribution to the success of our organization. As a Customer Service Representative, you will play a vital role in delivering exceptional customer experiences and building long-term relationships with our clients.