About the role
Join the team at After Hours On Call Australia as an After Hours Admin & Rostering Support Officer. This is a casual position providing after-hours support for our partners in the Aged and Disability Care & Child Safety sector. You will play a crucial role in ensuring the support requirements are met and maintained and seamless service provision is achieved outside of standard business hours.
What you'll be doing
Respond to after-hours calls from clients, their families and stakeholders to provide guidance and support.
- Rostering and filling of shifts for multiple providers using various CRM/Rostering systems.
- Provide empathetic and person-centred care, tailoring your approach to the individual needs of each participant.
- Liaise with Staff and Stakeholders and emergency services to escalate issues to senior advisors
- Documenting all interactions and maintaining detailed call logs.
- Escalate any critical incidents as per protocols.
- Contribute to the continuous improvement of after-hours support services and our offerings.
What we're looking for
- Previous experience in a similar after-hours or on-call advisory role, ideally within the aged care or disability support sector.
- Case Management experience in Disability or Aged Care. Nursing background
- Familiar and able to use CRM systems including Flowlogic, Lookout, Brevity, Shiftcare, Alayacare, TRACCS, Prosims, Emplive, I-Dempiere and Visual Care
- Understanding of NDIS Practice standards and Aged Care Standards.
- Excellent communication and interpersonal skills, with the ability to provide support to participants, employees, stakeholders, third party providers.
- Strong problem-solving and decision-making skills to handle complex or escalating situations.
- Demonstrated ability to work autonomously and remain calm under pressure.
- Empathy, patience and a genuine interest in supporting vulnerable people with a passion for positive outcomes.
- Relevant qualifications in community services, nursing, allied health or a similar field highly regarded.
- Relevant Probity checks including a Working with Children Check, NDIS Worker Screening, National Police Check and State based checks are required for this role (we will assist with this process).
What we offer
- Supportive and collaborative team environment
- Flexible scheduling and work-life balance
- Ongoing training and professional development opportunities
- Competitive remuneration and allowances for after-hours work
About us
At After Hours On Call Australia, we are dedicated to providing high-quality after-hours support to aged care and disability care partner organisations. With many years of experience in the sector, we are committed to making a real difference and positive impact. Join our growing team and be a part of our mission to deliver exceptional support and seamless service provision.
Apply now to become our next After Hours Admin & Rostering Support Officer!