Regional Office Coordinator Alice Springs
Relationships Australia NT – Alice Springs NT
Full Time - 12-month Fixed Term Position
Overview
Why Join Relationships Australia NT?
We offer a supportive and community-focused workplace with a range of benefits designed to make your move and career rewarding:
* Generous leave entitlements – 5 weeks annual leave plus 17.5% leave loading, and additional paid Christmas closure days.
* Professional development – Up to $3,000 (clinical roles) or $2,000 (corporate roles) annually, with dedicated PD leave.
* Wellbeing support – Access to an Employee Assistance Program (for staff and family), one paid Wellness Day each year, and cultural celebration events.
* Attractive salary packaging – Up to $15,899 tax-free per year plus $2,650 for meal and entertainment benefits.
* Relocation assistance – Up to $4,000 for eligible interstate candidates.
* Community impact – Work in a diverse and purpose-driven organisation making a tangible difference across Central Australia.
Position Statement
The Regional Office Coordinator Alice Springs supports the effective delivery of RA-NT services in Central Australia by providing oversight of the Client Services function, coordinating regional operations, and ensuring a consistent and high level of service delivery.
The role acts as a key liaison between the Alice Springs office, remote sites and Darwin Head Office, while maintaining a strong client service focus and supporting regional engagement and operational integrity.
This is an on-site position in Alice Springs office.
Key Accountabilities
* Regional Coordination and Leadership
o Provide day-to-day oversight and first point of escalation for Client Service Officers in Alice Springs.
o Maintain strong working relationships between regional sites and Darwin Head Office.
o Liaise with the Manager Client Engagement, Intake Team Leader and Program Managers to support effective service coordination.
o Coordinate Alice Springs team meetings, staff movements and remote travel.
o Support onboarding of new staff in consultation with Managers and HR.
o Communicate relevant regional matters to appropriate managers and leaders.
o Support operational, WHS and Facilities tasks and responsibilities.
o Provide high level administrative support to practitioners and management, including reporting, records keeping, invoicing and event coordination.
o Liaise with contractor, escalate ICT issues and ensure professional office presentation.
o Demonstrated ability to work in a challenging environment and positively contribute to and support a small team.
o Experience providing oversight or informal leadership within an administrative or client service function.
o Excellent organisational skills, particularly in prioritising workloads, managing competing deadlines, and supporting others to maintain effective workflow.
o Demonstrated ability to identify areas for process improvement and implement practical solutions.
o Proven experience delivering high-quality administrative and client service functions within a complex service environment.
o Demonstrated experience developing and maintaining internal and external stakeholder relationships.
o Proven ability to operate at a high level within Microsoft Office and client management systems to develop reports, tools and documentation that are fit for purpose.
o Demonstrated experience in maintaining accurate data and reporting administration processes.
o An understanding of risk, confidentiality and privacy obligations
o The ability to respond sensitively and appropriately to people who may be in distress or crisis.
o Demonstrated initiative, flexibility and sound judgement in day-to-day decision making.
o First Aid Certificate
* Qualifications and Experience
o Relevant qualifications in business administration, communications, management, or a related field.
o Exposure to or understanding of Not-for-Profit organisations.
Requirements
* A satisfactory Northern Territory working with children check (Ochre Card).
* A satisfactory national criminal history check.
* A commitment to our Safeguarding Children Practice and Behaviour Guidelines.
* Comply with RA-NT employee organisational policies and procedures.
* A commitment to the goals and values of RA-NT.
* Current NT Drivers' Licence.
To obtain further information and a full job description visit us at www.nt.relationships.org.au/careers.
Applications will be processed as received and only successful candidates will be contacted. To discuss this position further please contact our recruitment team on 08 89234***.
Relationships Australia NT encourages applications from people of all ages, nationalities, abilities and cultures – including Aboriginal & Torres Strait Islander peoples, CALD, the LGBTQI+ community and people living with disability. We are happy to adjust our recruitment process to support your accessibility needs.
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