Customer Success Administrator (Entry Level/Junior)
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Customer Success Assistant (Sport, Education and Community Development)
Sunshine Coast (Maroochydore) - Full-Time (Part-Time also considered)
Are you driven to excel and eager to acquire a diverse set of business and administrative skills within a fast-paced office setting?
Look no further – this role presents the ideal opportunity. As the Customer Success Assistant, you\'ll work closely with all areas of the business, making it an excellent fit for candidates who aspire to master the art of efficiently managing general office duties and administration tasks. This role offers the potential for professional growth in a number of areas as our company continues to expand. If you\'re ready to embark on a journey of learning and achievement, this is your chance!
CPR Group is Australia\'s leading sports and education governance, and community development consultancy. At CPR Group, our mission is to help build happy communities that are healthy, active, supported, informed and connected. Our clients are diverse and range from local government, peak bodies and universities to community organisations such as grassroots sporting clubs.
What does this role involve?
The Customer Success Assistant will play a key role in the activities that make the company run smoothly and effectively. This role will work within the Customer Success Team on a wide range of tasks including:
* Inquiry Triage: Monitor the phone and general email inbox to log, qualify, and assign inquiries to the relevant consultant in a timely manner
* CRM Data Integrity: Perform data entry in CRM with critical accuracy to ensure all new contacts, organisations, and project deals are up to date and followed up
* Project Initiation & Onboarding: Support the start of the customer journey by sending project proposals, project commencement emails, and initial project setup
* Statutory Compliance: Manage the end-to-end process for lodging statutory forms and amended customer constitutions with the relevant authority (e.g. Office of Fair Trading in Queensland) and following up on approvals
* Event Coordination: Assist with consultant event coordination, including event logistics, diary management and customer communication
* Travel: Assist external travel providers with travel requirements including flights, accommodation, and vehicle hire
* Financial Admin Support: Assist with management of accounts receivable
* Clubs Team Support: Provide administrative assistance for specific consulting projects, including constitution reviews, strategic plans, business optimisation strategies, training and mentoring
* Office Maintenance: Ensure office and kitchen cleanliness, conduct daily tidy checks, and maintain stocks of office supplies and workshop kits
* Document Management: Handle printing, scanning, filing, and shredding, as well as the packaging of project proposals and other project documentation
What skills are required?
* Accuracy and attention to detail
* Exceptional written and verbal communication skills
* A high level of computer skills, including use of AI tools
* Ability to work as part of a team, as well as without supervision
* Strong personal presentation skills
* Valid Australian work rights are required for this position
It would be beneficial if the successful candidate has:
* Proficiency with Mac operating system and cloud-based software systems (e.g. Google Workspace)
* A degree/certification in Business/Sports Administration or similar (completed or in-progress)
* Driver\'s licence/own vehicle
The Office Assistant position is full-time based out of our head office in Maroochydore. Office hours are 8:30am to 5:00pm Monday to Friday.
School leavers, university graduates and mature candidates are welcome to apply. We are an equal opportunity employer and adhere to all relevant Australian IR and HR regulations. This is ideally a full-time role, but part-time with the view to full time would also be considered e.g. for students that are close to finishing their degree/certification.
To apply for this role, please include your resume and a covering letter that shows why you would be the best person for this role.
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