Duty Manager
Greenbank Services Club
Hillcrest QLD 4118
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Job details
Shift and schedule
Weekend availability
Shift work
Public holidays
Location
Hillcrest QLD 4118
Full job description
Be Part of Something Bigger at Greenbank Services Club!
Join the passionate team behind Your Greenbank—a vibrant, newly renovated destination where community, culture, and entertainment come together. With 7 unique cuisines, lively new spaces, and free live entertainment, there's always something exciting happening. Come grow with us in an atmosphere that's as dynamic as you are!
About the Role
As part of the Duty Manager Team at Greenbank Services Club, you will play a crucial role in ensuring the smooth operation and success of the club. Your responsibilities will include:
Key Responsibilities:
Member Relations:
Maintain and develop strong relationships with club members.
Ensure a high level of member satisfaction and engagement.
Customer Satisfaction:
Maximize patron satisfaction by driving high service standards.
Ensure that guests have a positive experience at all times.
Gaming Floor Management:
Oversee and manage the large gaming floor.
Ensure compliance with all relevant liquor and gaming regulations.
Team Leadership:
Mentor and lead a diverse team of staff.
Foster a positive work environment and encourage team cohesion.
Operational Oversight:
Manage the operations of gaming, bingo, and food and beverage outlets.
Ensure efficient and effective operation of all departments.
Ensure a safe venue for all stakeholders
Feedback and Complaints Resolution:
Address and resolve any feedback, queries, or complaints from patrons.
Use feedback to improve service and operations continuously.
Effective Communication:
Ensure clear and effective communication within the venue.
Communicate effectively with both team members and patrons.
Goals and Objectives:
Enhance Customer Service:
Continuously work to improve the level of service provided to patrons.
Implement initiatives to exceed customer expectations.
Achieve KPIs:
Meet and exceed individual and team key performance indicators (KPIs).
Focus on both service-related and financial KPIs.
Financial Targets:
Strive to meet and exceed financial targets set for the club.
Implement strategies to enhance revenue and manage costs effectively.
Team Coaching and Motivation:
Coach and motivate your team to perform at their best.
Encourage professional development and recognize team achievements.
About you
As a member of our management team, you'll need a versatile skillset to thrive both independently and in a team environment. Hands-on expertise is essential, and flexibility for shift work, including weekends and public holidays, is essential.
Requirements and Qualifications:
Previous Experience: A minimum of 2 years in a similar role.
Certificates:
Responsible Service of Alcohol (RSA) Certificate
Responsible Service of Gaming (RSG) Certificate
Valid Responsible Management of Licensed Venue Certificate
Valid Approved Manager License
Skills and Experience:
Proficiency in conflict resolution.
Experience in employee engagement.
Eligibility:
Working rights in Australia.
If you are ready to take on a new challenge, are passionate about customer service and recognise the tremendous opportunity that this role offers, we want to hear from you!