Digital Canberra leads the ACT Government’s technology, digital, data, and cyber security services. We strive to improve the lives of Canberrans through delivering and supporting digital government services that are easy to access, save time, and are secure to use. We achieve this while also looking to the future – making technology investment decisions that will transform Canberra into a genuinely connected city.
The role of the Service Configuration Officer is as follows:
- Utilising ITIL processes, assist in the maintenance of data as it relates to Configuration Management within a ITSM platform.
- Utilising ITIL processes, identify, create, maintain and retire supported Configuration Items and their relationships through ITSM case management tools.
- Assist in the maintenance of schedules related to Automated Discovery of Configuration Items within a ITSM platform.
- Assist in ensuring that configuration data is available when and where it is needed to support other service management processes and directorate stakeholders.
- Review and Audit design documentation.
- Assist in conducting configuration audits.
- Identify, record, store and distribute issues relating to Service Asset and Configuration Management.
For further information about the role please see the position description.
Notes: This is a temporary position available for a period of six months with the possibility of extension. A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months. Selection may be based on application and referee reports only.
How to apply : Applications are expected to be a two page pitch. Accompanying your pitch please provide your current curriculum vitae and two referee reports.
Applications should be submitted via the Apply Now Button below.
Digital Canberra
Digital Canberra was established on the 1 July 2025, amalgamating positions which previously were advertised under Chief Ministers and Economic Development Directorate and ACT Health Directorate.
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Note
This is a temporary position available for a period of six months with the possibility of extension.
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📌 Configuration Officer Full-time Temporary
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