* APS 3 - $71,290 - $79,747 per annum plus superannuation
* Finance & Investment Division
* Canberra, ACT
* A city-based location with flexible working arrangements.
* Work in a motivated, high-performing, and professional team with a diverse set of skills and experiences.
* We create and implement business improvement ideas that will improve the department's Accounts Receivable and Debt Management skills, as well as your experience with our operations.
Why YOU are important to us and what impact will you have on the Finance & Investment Division and the departments’ goal.
Our division ensures the department remains financially sustainable, compliant, and well-equipped to meet its goals. We provide expert financial advice, tools, and support to help teams manage budgets, make informed decisions, and use public resources responsibly. By partnering across the department, we help align financial processes with strategic priorities. We also support ministers and stakeholders with clear, accurate financial insights that drive effective policy and program delivery.
We support the department’s financial transactions and systems, ensuring accuracy, compliance, and efficiency. Our team manages accounts payable and receivable, travel, procurement, grants, payroll, and financial systems. We provide advice and training to help staff navigate financial processes confidently. By maintaining robust financial operations, we enable teams to meet their responsibilities and deliver outcomes that reflect responsible use of public resources.
The Accounts Receivable and Debt Management Section (ARDM) is responsible for:
* Managing the departments debt and receivables
* Client invoicing, including billing uploads from external billing systems
* Revenue reconciliation and reporting
* Processing payments and refunds
* Stakeholder engagement with programs related to invoicing, debt and client accounts
* Managing client accounts and enquiries on the ARDM Helpdesk
* Contributing to improvements in business processes and enhancements in a changing environment
This is where you play an important role.As the Finance Officer, you will:
* Undertake high level data entry processing duties.
* Provide customer support to various email mailboxes.
* Calls pertaining to 1800 National helpdesk number.
* Payment processing over the phone and via preferred payment methods.
* Prepare or complete client refunds.
* Support Revenue processing duties.
* Liaise with internal and external stakeholders to ensure positive client outcomes.
* Assist in end of month requirements, including allocations, receipting, journaling, and invoicing.
Please note that the merit pool established through this selection process, which is valid for a period of eighteen months from the date the vacancy was advertised in the Public Service Gazette, may also be used to fill future ongoing vacancies in the branch where the duties are of a similar nature.
Our ideal candidate will have:
Knowledge and experience
* Sound knowledge and experience in a range of billing/revenue, invoicing, and reconciliation processes.
* Experience in a client engagement and a customer service environment.
* Experience in using a financial management information system.
VetPaths
The Australian Public Service (APS) values the unique skills, perspectives, and experiences that veterans gain during their Australian Defence Force (ADF) employment and encourage veterans to apply. Support may be available to veterans transitioning to meaningful APS careers through participation in VetPaths, which offers veterans an opportunity to participate in a six-month program offering formal learning and development, career mentoring and activities for wellness and peer support. More information can be found here.
For additional information, please read the Job Description below.
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