Job Description
Milestone IT is currently seeking an experienced professional to join their dynamic IT team as a Senior Servicedesk Engineer.
This is an excellent opportunity for a motivated support specialist who enjoys solving problems, working with users, and providing high-quality technical assistance.
Key Responsibilities:
* Provide Level 1 and Level 2 technical support across the business.
* Troubleshoot and resolve issues related to Active Directory and Office 365.
* Manage user accounts, password resets, permissions, and access requests.
* Support hardware and software issues, including desktops, laptops, and mobile devices.
* Escalate complex issues to senior technical teams when required.
* Deliver exceptional customer service to internal stakeholders.
Required Skills & Qualifications:
* Strong experience in Active Directory administration (user/group management, permissions).
* Solid knowledge of Office 365 administration and troubleshooting.
* Previous experience in a helpdesk / service desk support role (Level 1 & 2).
* Good understanding of Windows operating systems and common business applications.
* Excellent communication and problem-solving skills.
What's on Offer:
* Great exposure to a fast-paced IT environment.
* Opportunity to grow your technical skills and career.
* Supportive team and engaging work culture.