Senior Service Delivery Manager
Join CyberCX, Australia's leading independent cyber security consultancy organisation, and tackle some of the industry's most interesting challenges.
CyberCX is looking for a Senior Service Delivery Manager to join our Melbourne team due to organic growth. We value diversity and all levels of experience to contribute to our team, and at CyberCX we have a growing Women in Cyber internal network as part of this.
About the Role
* Develop and maintain relationships both internally and externally with clients, to ensure the effective delivery of Managed Security Services.
* Ensure the creation and delivery of accurate Service Delivery reports to your clients and for client projects in accordance with the Service Governance reporting framework.
* Ensure the effective delivery of Managed Services in accordance with the CyberCX Service Governance framework.
* Ensure that KPIs and SLAs applicable to the Managed Services agreements for assigned customer accounts are met and, where failures occur, utilise the service improvement tools defined in the Service Governance Framework to rectify future occurrences.
* Act as a single point of escalation for assigned customer accounts.
About You
* Tertiary qualification in Information Technology or Business Administration.
* Mandatory: ITIL Foundations V3.
* Preferred: ITIL Foundations V4 with additional ITIL Capability certifications.
* 5-7+ years of prior experience in a similar service delivery, project delivery, or consulting role.
* Exceptional stakeholder engagement and communication skills with an ability to build credibility with senior leaders and internal teams.
* Strong analytical and problem-solving skills, with the ability to translate information into creative solutions to benefit the business.
* Skilled in responding to setbacks in an agile and resilient manner.
What's in it for you?
* Extensive on-the-job training and certification support.
* Continuous growth and professional development opportunities.
* Work alongside technical security specialists, including some of Australia's best security practitioners.
The Benefits
* Flexible hybrid working environment (a blend of office and WFH).
* Birthday Leave (yes please), Mental Wellness Day, Volunteer leave.
* Corporate discounts on retail stores, health clubs, and virtual gym classes through our partners.
* Internal career opportunities — we have a start-up ethos that will help you gain valuable real-life experiences & insights.