Hotel Service Associate
We are seeking a passionate and service-oriented Hotel Service Associate to join our dynamic team. This role involves providing exceptional guest experiences, ensuring a warm welcome and sincere farewell to every guest.
As a key member of our Hotel Services Team, you will be responsible for supporting any guest needs on arrival, valet parking cars, and providing hotel guest services, room service delivery, and concierge requests.
You will also ensure the lobby, porte cochere/driveway, and guest areas look their best and are kept clean and tidy, resolving guest issues, and using their feedback to improve guest satisfaction.
In addition, you will assist the Night Manager with auditing tasks to close off the day's operations and maintain the safety and security of guests and the Hotel at night.
Requirements
* Passion for the hotel industry or experience in luxury service or similar high-level customer-focused industries
* Demonstrated capability of forging strong relationships, a service-oriented mindset, resilience, and flexibility
* Familiarity with Opera or other Hotel Property Management Systems (PMS) is a bonus
* Knowledge of the local area to provide guest recommendations is highly valued
Benefits
* Fun Enjoy team building, regular events, and a vibrant atmosphere
* Birthday leave and enhanced IHG Parental Leave
* The Global IHG Employee Room Benefit, One Pass, and Friends & Family Program (at over 6,600 hotels worldwide)
* Sales incentives and recognition schemes
* Hotel X pays for 100% of any 6 therapy, mental health, or coaching sessions each year, plus access to a variety of well-being resources
* Career development, mentoring, and community support opportunities
* The chance to experience a unique Hotel environment, a little different to the norm
Why Choose Us?
As a valued member of our dynamic team, you will have access to these benefits and more. We are committed to creating a work environment that fosters growth, creativity, and collaboration.
Join us and discover the ultimate experience of luxury, hospitality, and style at Hotel X.