Customer Relationship Specialist
This role is ideal for individuals who enjoy building meaningful relationships with customers and understanding their unique needs. As a Customer Relationship Specialist, you will be responsible for delivering exceptional customer experiences by meeting end-to-end banking needs.
Key Responsibilities:
* Developing an expert understanding of customers' current and future goals to design solutions that meet their needs.
* Delivering win-win solutions for the bank and its customers.
* Educating and supporting customers with their digital literacy and online banking needs.
* Guiding customers through personalized lending solutions.
Required Skills and Qualifications:
* Proven ability to achieve sales results through solutions that truly meet customer's needs.
* Confidence to communicate with new and existing customers face to face and over the phone.
* The ability to quickly build relationships and rapport with customers and colleagues.
* Eagerness to understand and share what makes the bank different.
* Drive for collaboration - mateship is crucial for achieving goals.
Benefits:
* Health and wellbeing support, including discounted gym memberships, private health insurance options, and employee assistance program.
* Access to corporate university 'BEN U' for career development opportunities.
This is a permanent, full-time position located in Port Lincoln. We believe a diverse workforce supported by an inclusive culture is central to success.