Retail Banking Services Role
We're seeking a Customer Banking Specialist Relief to join our Branch team, delivering a seamless banking experience to customers.
Key Responsibilities:
* Have in-depth conversations with customers about their overall banking needs, including Home Loans, Business Banking & Financial Advice.
* Support customers with enquiries, maintenance on accounts and process applications for credit products.
* Complete Financial Health Checks to assess customers' financial needs and identify any changes.
* Provide options for customers through education & demonstration of our in-branch technology and digital banking options.
* Problem solve & provide effective solutions while championing our processes, procedures & driving our risk-adverse culture.
Requirements:
* Proven experience delivering exceptional Customer Service in Financial Services, Retail or Hospitality.
* Excellent communication skills & the ability to articulate financial terms in a clear way.
* The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do.
* Ability to work in a busy, commercial and driven retail environment while seeing the big picture for customers and providing them with holistic solutions.
* A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers.
About Us:
We've been serving our local communities for over 100 years, with market-leading products, services and technology. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace.