Customer Service Manager
About the Role
The Front Office Manager plays a crucial role in delivering exceptional customer experiences. As a key member of our team, you will lead and mentor the front office staff to ensure that every guest receives outstanding service.
Duties and Responsibilities
* Lead and mentor the front office team to provide top-notch customer service.
* Handle guest inquiries, special requests, and service recovery with efficiency and professionalism.
* Coordinate guest arrivals and departures, ensuring seamless room allocations.
* Collaborate with housekeeping and maintenance services to meet guest needs efficiently.
* Manage reservations, including group bookings, with precision and attention to detail.
* Stay updated on industry trends and best practices through management meetings and ongoing training.
Requirements and Qualifications
* Prior front office experience with a proven track record of delivering excellent customer service.
* Strong work ethics, flexibility, and a supportive attitude towards colleagues.
* Self-motivation and ability to thrive in a fast-paced environment.
* Adaptability and initiative to adjust to changing processes and demands.
* Excellent computer skills, including proficiency in Microsoft Office, especially Excel.
* Availability to work a rotating roster of weekdays, weekends, evenings, and public holidays.
Benefits and Opportunities
* Fulfilling work environment with opportunities for growth and development.
* Personalized reward and recognition program.
* Engaging and collaborative team environment where individual strengths are valued.
Culture and Values
We believe in creating an inclusive environment where we deliver excellence and have fun, celebrate together, and support one another. Our focus is on strengthening our business, neighboring communities, and customer experiences.