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About Securecorp
At Securecorp, we pride ourselves on being a successful, progressive, and award-winning company. We deliver top-notch security, cleaning, electronics, and monitoring services nationwide across various sectors, including retail, major events, corporate sites, aviation, and more. Our commitment to reliability, integrity, and results drives our mission, and we are dedicated to providing stability, growth, and development opportunities for all our valued employees.
About The Opportunity
Location: Securecorp head office – Mulgrave
Our Monitoring Centre provides 24/7 security surveillance, completing alarm and emergency service responses to our clients.
The successful candidate will have at least 1 year of experience in monitoring.
Roster
Successful candidates must be available for training Monday - Friday business hours for the first 3 weeks of the role.
Duties and Responsibilities
1. Monitoring of alarms and CCTV
2. Identification of potential incidents
3. Attending to high volume of outbound/inbound calls
4. Liaison with police, internal stakeholders, and clients
5. Occasional data entry
6. Ability to work in a team environment
Key Selection Criteria
* Must hold a current Monitoring Licence
* Minimum 1 year of monitoring experience
* Excellent customer service skills
* Experience in customer service and/or security/monitoring
* Ability to assess incidents and mitigate risks
* Timely report writing
* Excellent communication and written skills
* Mature outlook
* Proficient in PC skills for report writing
* Intermediate keyboard and computer skills
* Australian Driver's Licence
Employee Benefits
* Recognition and rewards programs
* Career growth opportunities
* Wellbeing support, including Employee Assistance Program and discounts (Apple, Fitness First, Hello Fresh, Google Store, Booking.com)
* Skill development through online programs
Additional Information
We value diversity, equity, and inclusion. Applications from First Nations peoples, women, individuals of all ages, and LGBTQIA+ communities are encouraged. Even if you don’t meet all criteria, we welcome your application.
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