Customer & Experience Coordinator Role Overview
We are committed to providing direct customer support and exceptional experiences daily, with wellbeing at the core of our mission.
Key Responsibilities:
* Assist in resource planning, coaching, and mentoring support workers.
* Promote and demonstrate safe and healthy work practices.
* Support change initiatives and model positive behaviors.
* Participate in team meetings and share information respectfully.
* Utilize resources efficiently and record customer information accurately.
* Coordinate daily support and activities for customers.
* Develop and review individualized support plans.
* Enhance customer experience through innovative solutions.
* Maintain confidentiality and professional relationships.
* Ensure customer records are up-to-date.
Requirements:
* Relevant qualifications (Cert 3 or 4 in Disability Support or equivalent experience).
* Technical literacy in Microsoft Office and reporting systems.
* Supervisory skills and basic HR management knowledge.
* Physical ability to support customers, including lifting up to 10 kg.
* Valid NSW Driver's C class license.
* Willingness to obtain necessary checks (AFP, WWCC, NDIS WC).
New Horizons Benefits:
* Tax benefits (Salary Packaging) available only to employees who work for a not-for-profit organization.
* Employee Assistance Program providing counselling services.
* Internal and external learning and workplace mentoring opportunities.
* Professional development opportunities and secondments.
* Flexible work arrangements.
* Long Service and/or Parental leave.
* A supportive culture and working environment.
About New Horizons:
New Horizons values diversity and encourages applications from people from all walks of life. Our vision is to see happy inclusive communities work together in collaborative and inclusive ways to create opportunity and improve quality of life.