Flexible Work Options
- Salary Packaging
- Health and Wellbeing Programs
**Key Accountabilities**
- Provide strong customer service and support skills in solving IT queries and issues to minimise the impact and loss of productivity to end users.
- Manage competing priorities between inbound phone calls and queue management tasks within the enterprise ticketing system to ensure services are delivered within expected time frames.
- Provision IT accounts and access in line with security and approval processes within eHealth NSW.
- Clearly and accurately document end user experience, activities, and analysis within the enterprise ticketing system as a single source of truth.
- Contribute to organisational context and understanding by identifying areas where existing documentation can be updated or created
**Key Requirements**
- Critical thinking abilities and awesome problem-solving skills
- Working collaboratively within a large team
- Having a positive attitude, and sharing your fresh ideas
**If this sounds like you**:
**Infopeople - Joyce Dela Paz**
3701504