Customer Technical Support Specialist - 12 Month Max Term
ASX: Powering Australia's financial markets. When you join ASX, you're joining a company with a strong purpose – to power a stronger economic future by enabling a fair and dynamic marketplace for all.
In your new role, you'll be part of a leading global securities exchange with a strong brand. We are known for being a trusted market operator and an exciting data hub.
The ASX team brings together talented people from a diverse range of disciplines. We run critical market infrastructure, with 1 in 3 people employed within technology.
About The Team
In this fast-paced environment, you will work in a high-performing team as the first point of contact for technical queries for a wide range of ASX customers.
What You Will Be Doing
* Learn how to support the financial technology that underpins the Australian Markets and Information Systems
* Actively monitor and maintain customer connectivity for ASX critical systems
* Take an active role in customer readiness for ASX system and product releases
* Build and share knowledge of ASX customers through active engagement and support
* Deliver exceptional service to ASX customers
* Support ASX customer communications to ensure customer awareness
* Support the operation of ASX External Test and Production Environments
* Provide assistance to customers during various development and testing phases
* Manage centralised customer hotlines and inboxes
* Collaborate internally to enhance the customer experience
* Participate as an engaged member of the Operations Group
* Identify and implement initiatives related to operational risk reduction, technical change and process improvement
What You Will Bring
Must have
* Strong troubleshooting, problem-solving, and customer service skills
* Experience in a customer-facing technical support role
* An understanding of the Australian financial markets
* Proven verbal, written and communication skills
Nice to have
* Experience with technical systems, network, protocols or infrastructure
* Previous exposure to ASX products and systems
* Experience in FIX or other financial communication protocols
* Experience in using call logging and tracking systems
We make hiring decisions based on your skills, capabilities and experience, and how you'll help us to live our values. We encourage you to apply even if you don't meet all the criteria of this role.
At ASX Group, our diverse workforce is essential to build and maintain a fair and dynamic marketplace. We support flexible working and offer hybrid working options.
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