About the role An exciting opportunity is available for an Administration Officer to join Mater Administration Services at our South Brisbane campus on a permanent part-time basis (12 hours per week). Working within the Teleservices team, this role is at the heart of Mater’s front-line operations, providing essential support to patients, clinical teams, Mater Private Hospital and broader Mater Health services across a 24/7 environment. This position plays a key role in ensuring continuity of service, supporting daily shift coverage, and maintaining safe, responsive call centre operations, with availability required to work shift work across a 24/7 roster, including weekends and public holidays. Salary range: $32.02 – $37.35 per hour plus superannuation and access to not-for-profit salary packaging up to $15,900 access to many staff benefits! What you’ll be doing In this role, you’ll provide professional, efficient and compassionate administrative support as part of Mater’s high-volume Teleservices function, including: Managing a high volume of inbound calls, enquiries and emergency code calls, ensuring timely and accurate resolution or escalation Acting as a key point of contact for patients, the public, clinical staff, Mater Private Hospital and Mater Health services Supporting after-hours call services for Springfield and Redlands campuses Managing doctors’ sick calls and leave notifications in line with established procedures Monitoring and responding to alarm systems including fire, medical gases and security Providing reception services for Mater Hospital Brisbane as required Maintaining accurate administrative records and supporting rostering and operational processes Contributing to quality improvement activities and promoting a positive, collaborative team environment About you You’re a calm, reliable and customer-focused professional who thrives in a fast-paced environment and takes pride in delivering excellent service with: Demonstrated experience in an administrative, call centre or customer service role (healthcare experience highly regarded) Strong communication skills and the ability to manage sensitive and urgent situations with professionalism Confidence using multiple computer systems and strong typing accuracy Availability to work shift work across a 24/7 roster, including weekends and public holidays A positive, team-oriented approach with a strong commitment to confidentiality, reliability and service excellence Why join us? Mater is Queensland’s largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We’re leaders in healthcare, education, fundraising & philanthropy and research — and it’s our people who make the difference. We’re looking for passionate individuals to join our team and help shape the future of care. At Mater, you’ll be part of a purpose-driven organisation that values innovation, compassion, and excellence. Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits Grow your career with access to industry-leading training and professional development through Mater Education Wellbeing support through our Employee Assistance Program and on-site pastoral care teams Access a range of health and wellbeing services with a corporate discount on private health insurance Exclusive discounts across dining, retail, travel, accommodation (just to name a few!) Stay active with unlimited access to discounted gyms via the Fitness Passport program Convenient, discounted on-site parking Enjoy great food with reduced prices at our campus cafés and coffee spots Join Queensland’s Largest and Most Innovative Not-for-Profit Healthcare Team Be part of something bigger. Make your move with Mater. GETBETTERWITHMATER Applications close on Wednesday 18th February 2026. Please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW! Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies. Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered. Mater Group is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and abilities. We believe in providing equal opportunities for all qualified candidates. For more information regarding Reconciliation at Mater, please visit our Reconciliation webpage. Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.