Project Assistant, Customer Solutions
Are you a proactive, detail-oriented professional with a passion for driving operational excellence? We're seeking a motivated individual to join our team, working across multiple sentencing, indexing, and validation projects. If you are someone who are detail driven and thrive on juggling multiple projects, we want to hear from you.
The Government Records Repository (GRR) is the Commercial Services division of MHNSW, offering records management services to government departments. These services are aligned to the requirements outlined in the State Records Act 1998. The GRR operates a world-class storage facility in the Western Sydney Records Centre (WSRC) in Kingswood, NSW providing for the special storage requirements of records, their retrieval and ultimately their disposal. The GRR was established in 1955 and began operating from the WSRC site in 1974.
What the opportunity is:
* Employment with Museums of History NSW
* Clerk Grade 1/2. Remuneration package includes salary ($75,728 - $82,329), employer's contribution to superannuation and annual leave loading.
* Full-time ongoing employment.
* Therole will work across Sydney.
What we do
Museums ofHistory NSW brings together a portfolio of iconic museums, rich collections andheritage sites, the nation's oldest archive collection, vital recordkeepingservices and expert staff.
We bringhistory to life by sharing the stories of our places and collections. Throughthe State Archives Collection, we manage NSW's official documentary heritage,supporting government transparency and the public's right to accessinformation.
These tworoles do not just sit side by side – they inform and enrich each other. Bypreserving and making accessible our places, collections and archives, wecreate opportunities for people to explore the past and better understand theirown place in the world. By supporting lifelong learning and inviting people tocome together, we promote civic literacy, empathy, wellbeing and belonging.
We believethat history belongs to everyone. This is the promise and the purpose of MHNSW.
Museums ofHistory NSW is a state cultural institution, established under the Museums ofHistory NSW Act 2022. It is an agency of the NSW Department of CreativeIndustries, Tourism, Hospitality and Sport (DCITHS).
What you'll do with us:
This role will assist the Project Officer Customer Solutions with the day-to-day operations of the Information Processing team while supporting the optimisation of associated policies, procedures and guidelines to drive efficient and high-quality outcomes for the organisation and our customers.
For more information on the role contact Jyothi Karedla, A/ Project Officer Customer Solutions, via 9673 9410.
Click here for the role description including the capabilities required forthis role.
What you need to do to apply
To apply you will need to submit the following:
* Aone to two page cover letter outlining how your skills and experiencesmeet the essential requirements for this role.
* Acurrent resume listing two referees, and
* Respondto the 2 targeted questions (no more than 300 words per answer). Yourresponses to the targeted questions should be submitted online during yourapplication and not included in the covering letter.
What you need to tell us - Targeted questions:
1. Our team delivers sentencing and indexing services to multiple government agencies using both hardcopy and digital formats. In less than 300 words Can you describe your experience with similar services and detail the quality assurance measures you implemented to ensure accuracy and reliable outcomes?
2. This role involves regular communication with both internal and external stakeholders, through verbal and written channels. In less than 300 words Can you provide examples of your experience in engaging with clients and managing stakeholder relationships?
Essential requirements of the role:
* Knowledge of, or ability to quickly acquire knowledge of, RS-SQL and the GRR's clients and basic business activities.
* Physically able to lift and move client files, records and storage boxes as required
* Comfortable working at heights up to 10m.
* Clear Understanding of Records management and Health Sentencing packages such as O'Neil Software's RS-SQL and CommServ database.
* Ability to participate in rosters depending on operational requirements.
* Pass a pre-employment health assessment measuring fitness to walk up to 10 kms per day, ability to work at heights above 10 meters above floor level and move/lift and store boxes of up to 7 kg weight.
Also note:
* Foradditional resources to help prepare your application and understanding ofthe process please refer to Applying for a job.
* Our team can provide alternative formats to apply, make adjustments to the recruitment process and offer information about workplace adjustments and support networks. If you are a person who requires adjustment and would like to request assistance, please contact MHNSWrecruitment@mhnsw.au.
* For technical support with your application please contact MHNSWrecruitment@mhnsw.au
* Tobe eligible for an ongoing role in the NSW Public Sector you need to be anAustralian Citizen or Permanent Resident. For temporary and casual roles,you need to hold a valid visa giving you permission to work in Australiaas required by the role.
* Allsuccessful candidates will be required to undergo a criminal record checkwith NSW Police.
* Atalent pool may be created for future ongoing and temporary roles and isvalid for a period of up to 18 months.
Submit your application before the closing date:10am Monday 1 September 2025.
Diversity and Flexible Working
We are expert keepers and tellers of history, and its manystories, peoples, and cultures. We want to create a team and workplacethat reflects this diversity as well as the diversity in the communities weserve. We know through experience that different ideas, perspectives andbackgrounds create a stronger and more creative work environment that deliversbetter, more inclusive results and connects our people to our communities, toour history, and to each other.
Our vision is to support and empower First Nations people,communities and culture, and across the sites that we care for, we arecommitted to shifting perspectives, truth telling and delivering honestreflections on history.
We understand that flexibility means different things todifferent people and are committed to offering flexible work arrangements whereand when possible.
Our team can provide alternative formats to apply, makeadjustments to the recruitment process and offer information about workplaceadjustments and support networks.
For more information, please visit:
Information on some of the different types of disabilities.
Information on adjustments available for the recruitment process.
Thank you for your interest in this role. We look forwardto receiving your application.
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