Posted: 25 August
Offer description
Customer Relationship Management Specialist
* Deliver impactful, relevant, and timely customer communications that drive business outcomes through operational campaign execution.
* Oversee end-to-end execution and optimisation of customer marketing campaigns to provide best-in-class omnichannel experiences across SMS, email, push notifications, and in-app messaging.
Key responsibilities include:
* Lead the delivery of innovative, engaging, and personalised campaigns from the Customer Marketing Power Plan across owned channels.
* Champion our brand tone of voice through copy and style of communications, ensuring we maximise our Product, Racing, and Sporting experiences.
* Develop and share detailed communication plans for each campaign, including copy, creative, timing, and placements.
* Lead the build and optimisation of core automated journeys within Braze based on behavioural triggers and high-value actions.
* Ensure all campaigns are delivering as expected and to the right customers, with a heightened focus on regulatory or high-impact campaigns.
* Conduct quality assurance checks on CRM communications campaigns to ensure accuracy, compliance with standards, and regulatory adherence.
Essential skills and qualifications include:
* CRM/Braze experience.
* Genuine passion for creating engaging customer experiences.
* Strong understanding of brand tone of voice and ability to champion it through communications.
* Ability to lead cross-functional teams and collaborate with stakeholders.
* Strong analytical and problem-solving skills.
* Excellent written and verbal communication skills.
As a valued member of our team, you can expect:
* Competitive salary and generous performance-based bonus.
* 25 days annual leave.
* Genuine flexible working policy.
* $1050 work-from-home allowance to set up your home office.
* Access to our Employee Assistance Program and Circle In membership.
* Outstanding career development programs, including expert-led internal training and external learning opportunities.
* Weekly concierge service including free massages, facials, and nail appointments - all onsite.
* Free coffee, daily fresh fruit, breakfast provisions, and Kombucha on tap in the office.
* Weekly rotating socials, from Thursday drinks to coffee carts and fun team events.
* End of trip facilities with onsite table tennis and pool tables.
* Generous parental leave and return-to-work benefits.
* Hack Days: Participate in our hack days, where creativity and collaboration lead to exciting new ideas and projects.
We're an inclusive employer who welcomes you for who you are, as you are. We know flex means different things to different people, so let us know how we can support you to be your best.
Ready to join our dynamic team? Apply now.
