Looking to step beyond the service desk and into a broader systems role? This is your chance to build your career in a growing global business.
About Us – Daniels Health
* Operating across Australia, the US, Canada, and the UK
* Supporting hospitals and healthcare providers with critical infrastructure and services
* Committed to protecting people and the environment
As we continue to grow, we're strengthening our global IT capability, and this role is a key part of that journey.
The Opportunity
We're hiring a Systems Administrator / Service Desk Analyst to join our Melbourne team. This is a hybrid role where you'll split your time between hands‐on user support and managing core IT systems.
You will:
* Support engineers and office teams with business‐critical issues
* Act as a key escalation point for complex technical problems
* Manage and improve systems across Microsoft 365, Azure, and endpoint environments
* Help build a more secure, efficient, and scalable IT function
* Contribute to follow‐the‐sun support across our global operations
What You'll Be Doing
* Troubleshoot hardware, software, and connectivity issues (Tier 1–2)
* Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive
* Manage users and access in Active Directory and Entra ID
* Administer Windows Server and cloud‐based systems (Azure)
* Manage endpoints using Intune (and ideally JAMF)
* Support security initiatives including MFA, least privilege, and endpoint protection
* Monitor systems, backups, and respond to incidents
* Contribute to projects, upgrades, and continuous improvement
What We're Looking For
* 3+ years' experience in IT support, systems administration, or a hybrid role
* Strong troubleshooting skills across Windows environments
* Experience with Microsoft 365, Active Directory, and endpoint management
* Solid understanding of networking fundamentals (DNS, DHCP, TCP/IP)
* A proactive, customer‐focused mindset
Nice to have:
* Azure experience
* JAMF exposure
* Cybersecurity experience
Why Join Daniels Health
* Opportunity to step into a broader systems‐focused role
* Real ownership and visibility across a global IT environment
* Career progression toward a Regional IT Lead role
* Work on meaningful systems that support the healthcare sector
* Collaborative and supportive team culture
* On‐site gym with free personal training sessions
Location and Flexibility
* Dandenong South, Melbourne
* Hybrid working (approximately 3 days on‐site)
If you're ready to grow your career beyond support and into systems, we'd love to hear from you.
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