Position title Program Leader Family Violence Services and Collaboration
Position holder Vacant
Program Family Violence Services and Collaboration
Funded by Department Families, Fairness and Housing (DFFH)
Based at location Horsham
Reports to
• Manager Family Violence
* General Manager Community Services
* Chief Executive Officer
Direct reports
• Family Violence Services and Collaboration Staff
Award Community Health Centre (Stand Alone Services) Social and
Community Service Employees Multi Enterprise Agreement 2022
Classification SACS 6.1
Hourly rate $55.72 Annual $110,103
Status Full time
Hours per week 38 hours
PD last updated and
approved by CEO
August 2025
Position summary
The Program Leader Family Violence Services and Collaboration provides effective day to
day leadership and operational management to the Family Violence Services and
Collaboration program employees and facilitates a coordinated leadership response with the
Team Lead of The Orange Door and relevant Orange Door Practice Leads.
The programs in the scope of this role include but are not limited to:
* Family Violence Services - including Victim Survivor case management, therapeutic
interventions, RAMP, after-hours response service and family violence sector support
roles
* Homelessness Support;
* Perpetrator Case Management; and
* Support, collaboration with and integration with The Orange Door Team in the delivery
of the Orange Door services and streamlined pathways to core GCH services.
The Program Leader Family Violence Services and Collaboration is responsible for providing;
leadership to employee; creating and maintaining a psychologically safe and sustainable
working environment that is responsive to client needs. A key part of this role is monitoring
performance and employee wellbeing; and reporting opportunities for operational
improvements, organisational efficiencies and program improvement to the Manager of
Family Violence.
Key responsibilities
Team and people Leadership
1. Provide safe and emotionally intelligent leadership, and operational support to family violence and
homelessness teams, promoting a safe culture, high-performance and values aligned culture.
1. Provide regular supervision supporting employee retention, health and wellbeing as well as
meeting their program and target requirements.
1. Lead and coordinate the delivery of services that are in line with specialist family violence 10
principles and standards The Code of Practice for specialist family violence services | Safe and
Equal as well as homelessness sector principles
1. Support integrated and collaborative practice and service planning for family violence,
homelessness and the Orange Door across the Grampians, Wimmera and central highlands
regions.
1. Support employee capability through empowerment, training coordination, mentoring and
supervision in line with the mandatory minimum qualifications and standards of effective program
delivery.
1. Promote sector aligned best-practice approaches in working with victim survivors, children,
homelessness and people who use violence.
1. Actively uphold and model GCH values, workplace culture and code of conduct. Including
phycological safety and culture for all teams.
1. Provide holistic and emotional intelligent leadership maintaining workplace respect
Service Delivery
1. Work independently to maintain all day to day operational requirements of the programs services
and delivery requirements
1. Deliver programs which align to sector frameworks and legislation including MARAM and other
frameworks. Be up to date with sector framework innovations and changes.
1. Deliver solution focused leadership, supporting employee empowerment and problem-solving
ensuring safety and best program support for our clients is delivered at a high standard
1. Support the development of KPI for employee and program. Monitor, support and guide
employees to meet their targets.
1. Maintain oversight of risk and critical incident management and support employee's to engage in
safe practices within scope of their roles.
1. Lead your programs to effectively meet specialist Family Violence and Homelessness Funding
providers (e.g DFFH) program guidelines and practices that support client outcomes.
1. Understand, track, monitor and support service targets for all programs you oversee provide
monthly reports to Management in relation to these
1. Understand, track, monitor and report brokerage expenditure for all programs you oversee fit within
eligibility criteria and with the aim to expend all brokerage provided.
1. Contribute to strategic planning, including identification of service gaps and future opportunities.
2. Work with management to provide other and extra duties in line with GCH requirements and needs
Quality and compliance
19. Ensure programs you oversee meet compliance obligations, and funding body requirements.
1. Maintain accurate and timely records, reports and data in accordance with funding and quality
frameworks.
1. Support quality assurance through continuous improvement, evaluation, and audit processes.
2. Support and lead change management processes and contribute to organisational improvements,
growth and best practice.
Key selection criteria
Qualifications
* Tertiary qualifications in Social Work, Psychology, Community Services or a related field
(minimum Diploma level; degree preferred). Or other relevant qualifications in line with the
mandatory minimum qualification's framework for family violence
* Tertiary level business or Leadership related qualifications, (Diploma Levels also
acceptable)
Demonstrated skills and experience
* Leadership experience in community health, specialist family violence, homelessness or
related sectors.
* Comprehensive understanding of the family violence and homelessness service systems
and applicable legislative and policy frameworks.
* Experience in program development, service coordination, employee engagement and
management.
* Understanding of systemic and intersectional impacts on clients including trauma,
disadvantage and structural barriers.
* Demonstrated applications of MARAM, the Information Sharing Schemes, and relevant
frameworks.
* Demonstrated attention to detail with well-developed administrative and organisational
skills to effectively manage high volumes of work and determine priorities, meet targets
and deadlines.
* Ability to maintain confidentiality at all times.
* Demonstrated knowledge and application of computer software, including Microsoft Office
and the Internet.
* High level verbal and written communication skills that enable effective and appropriate
communication with a broad range of people at all levels.
* Demonstrated ability to contribute to positive workplace culture and practices.
Licences and registrations
* Current Victorian driver licence
* Current National police check (less than 3 months old)
* Current Employee Working with Children Check
Personal attributes
* Empowering
* Self-aware
* Emotionally Intelligent
* Professional
* Inclusive
* Compassionate
* Courageous
Conditions of employment
This position is ongoing and requires the following checks:
* Satisfactory police check
* Employee Working with Children Check
Note: Checks must be obtained and provided prior to commencement as a condition of
employment at Grampians Community Health. Where check results are unsatisfactory in
relation to the role to be carried out, the offer of employment will be withdrawn.
Required training
* Sentient online learning management system courses as required.
* Mandatory minimum qualifications as per sector requirements