Are you a proactive, service focused ICT professional who enjoys supporting staff and students to operate confidently and effectively in a technology enabled learning environment? Mercedes College is seeking an ICT Help Desk Officer to deliver high quality, responsive ICT support services across the College. This role is central to ensuring the smooth day today operation of ICT systems, providing timely assistance to staff and students, and maintaining technology resources that support teaching, learning and administrative functions. This position is ideal for a technically skilled and people centred professional who combines strong ICT capability with a customer service mindset and a commitment to working within a values driven school community. Key role within the Mercedes College ICT and Resources team Opportunity to support learning, teaching and operational excellence across the College Full Time 37.5 hours per week | ESO Grade 4 position (paid in accordance with the CESA Enterprise Agreement) About the Role Reporting to the ICT Help Desk Team Leader, the ICT Help Desk Officer provides professional, timely and responsive ICT support to staff and students across the College. Working under moderate direction, the role supports the effective operation of ICT systems, hardware, software and audio‑visual technologies while ensuring compliance with Catholic Education South Australia (CESA) systems, protocols and requirements. The ICT Help Desk Officer works collaboratively with Mercedes College leadership, teaching and non‑teaching staff, students, contractors and CESA / CEO ICT staff to ensure technology services meet user needs, legislative requirements and best practice standards. Key responsibilities include: Providing high quality ICT help desk support to staff and students across hardware, software and audio‑visual technologies. Maintaining and supporting ICT systems, networks and equipment in line with CESA protocols, security and privacy requirements. Monitoring ICT performance and coordinating repairs, maintenance and upgrades in a timely and effective manner. Setting up and supporting audiovisual equipment and providing hands on assistance for College events and activities. Liaising with vendors, contractors and service providers to resolve technical issues and manage equipment or software replacements. Responding to critical ICT issues, including undertaking maintenance outside normal hours when required. Participating in College activities, training, professional development and performance review processes, and undertaking other duties as directed. About You You are a capable, adaptable and solutions focused ICT professional who: Demonstrates a strong commitment to supporting and upholding the Catholic ethos and values of the College Brings extensive ICT technical capability with experience across Windows operating systems, Microsoft Office and Apple end user devices Can analyse, diagnose, design and implement ICT solutions across a broad range of technical functions Communicates clearly and respectfully, providing high quality customer service to staff, students and the wider College community Works effectively with initiative, discretion and sound judgement, managing priorities in a dynamic environment Demonstrates strong organisational and time management skills with accountability for outcomes Understands the importance of confidentiality, system safeguarding and data protection Is flexible and willing to be available outside normal hours for critical or emergency ICT work when required Is committed to continuous learning and professional development Actively contributes to College life, training and collaborative teamwork For further information refer to the Position Description. Qualifications and Training: The successful applicant will be required to hold: A Diploma of Information Technologies (or equivalent), and/or demonstrated relevant experience in a comparable role Working with Children Check (WWCC) Responding to Risks of Harm, Abuse and Neglect (RRHAN‑EC) Fundamentals and Masterclass certification First Aid Certificate (HLTAID012) About Us Mercedes College is a Catholic co-educational Reception to Year 12 International Baccalaureate World School in the Mercy tradition, located in Springfield, South Australia. Driven by our vision to be a sustainable, internationally minded, world class school, we develop creative and critical thinkers who become leaders, for life. Our community is defined by belonging, high standards and genuine relationships, and we live our Mercy Keys of Compassion, Loyalty, Justice, Integrity, Responsibility and Mutual Respect in the way we work and interact with students, families and each other. How to Apply If this opportunity aligns with your skills and availability, please submit your application, addressed to Mr. Andrew Balkwill (Principal), by midnight, Monday 4 May 2026. Your application should include: A cover letter (max. 1 page) highlighting your experience and alignment to the role, as well as your motivation to join Mercedes College. A CV (max. 2 pages) detailing your qualifications, experience, and 3 referees. A completed Applicant Declaration Form. For confidential enquiries regarding this role, please contact Luisa Dickson, Executive Director, People and Culture on 0413 730 794 or email peopleandculture@mercedes.catholic.edu.au Appointment is subject to Working with Children and Catholic screening clearances. Mercedes College reserves the right to interview and appoint prior to the closing date.