Hotel Operations Leader
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We are seeking an experienced leader to oversee the daily operations of a hotel, driving business growth and excellence.
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This key leadership position is responsible for managing all aspects of hotel operations, including staff management, customer service, marketing, finance, and facilities maintenance. The ideal candidate will have a proven track record in hospitality management, excellent leadership skills, and a passion for delivering exceptional customer experiences.
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Key Responsibilities:
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* Supervise and manage reception and housekeeping teams, setting clear objectives and targets.
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* Develop and implement effective marketing strategies to promote the hotel's services and enhance customer loyalty.
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* Manage expenses, analyzing financial information and monitoring sales and profits.
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* Collaborate with external partners, including suppliers, travel agencies, and event planners.
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* Ensure compliance with health and safety standards and enforce regulations.
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Requirements and Skills:
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* Proven experience as a Hotel Manager or relevant role.
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* Fluency in English, with knowledge of other languages an advantage.
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* Understanding of hospitality management best practices and relevant laws and guidelines.
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* Working knowledge of MS Office and hotel management software (PMS).
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* Excellent customer service skills and business acumen.
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* Demonstrable decision-making and problem-solving abilities.
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Work Environment:
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This is a full-time, permanent position offering on-site accommodation and a competitive salary package. We promote work-life balance and wellness within the company.
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