Primary Details
Time Type: Full timeWorker Type: Employee
* Location: Preference Parramatta, NSW or Brisbane QLD
* Full time hours
* 12-month fixed term contract
* Hybrid working (2 days a week in the office, 3 days at home)
Please see more information about QBE careers here Careers
The opportunity
We're looking for a skilled Claims Officer to join our Commercial Property Claims team. In this role, you'll play a key part in delivering exceptional claims service, analysing policy coverage, and expertly managing the investigation, evaluation, and negotiation of a variety of cases. If you're passionate about making a real impact and thrive in a collaborative environment, we'd love to hear from you
About QBE
* At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
* We're an international insurer with more than 13,000 people working across 26 countries – which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner.
* What if you could have a positive impact – at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind.
Your new role
* Stay up to date with insurance guidelines and policy changes, ensuring compliance.
* Resolve non-compliant issues and escalate when necessary to maintain standards.
* Build strong client relationships, responding to requests promptly and professionally.
* Process property claims, determine coverage, and ensure accurate settlements.
* Set reserves, authorise payments, and efficiently manage claim resolutions.
* Identify and report suspicious claims, while maintaining clear communication with all stakeholders and adhering to confidentiality guidelines.
About you
* Previous claims officer experience general insurance claims experience (property is highly advantageous)
* Excellent customer service experience with a passion to grow and develop into a property insurance professional
* A strong focus on customer service with the ability to build rapport over the phone and handle varying customer expectations and demands
* A highly empathetic approach to dealing with customers, possessing the ability to be friendly yet professional
* Self-motivated with excellent organisational skills
* Can do attitude
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
* 'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balance
* Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
* Life Leave, supporting the life events we all experience, leaving your annual leave for rest
To learn more about benefits of working with us, click here.
Awards & Recognition
We value our employee's experience with us and are proud to have been recognised for the following awards:
* 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our program
* 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
* Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
To learn more about our achievements, click here.
How to Apply
If you're looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
Your career. At the heart of it.
QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at
Skills:
Case Management, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards ComplianceApplication Close Date: 29/01/2026 11:59 PM
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.