Overview
Are you a proactive Level 2 Engineer with a strong work ethic, seeking your next rewarding challenge? Join Integrated ICT, a Market Creations Company, and become an essential part of our dynamic team based in Perth or Geraldton.
This is a full-time role (40 hours per week) with a salary range of $76,515 – $85,000 plus superannuation.
We're looking for a motivated professional who takes pride in delivering exceptional customer service and communicates confidently with clients at all levels, both in person and over the phone. Your logical troubleshooting skills, keen attention to detail, and ability to learn quickly will set you apart. A collaborative approach, positive attitude, and professionalism in every interaction are key qualities for your success in this role.
Your new role is diverse, with a mix of project and field work. You'll provide customer support via our service desk, responding to incoming support requests and attending client sites to support on‐premise technical requirements. Your focus will be on responding to server/network escalations and technical project delivery for a range of clients generally sized between 10 – 200 users.
Responsibilities
* Provide expert technical support to clients, including troubleshooting, fault resolution, and system maintenance
* Deliver first and second-level support across hardware, software, networking, and cloud environments
* Install, configure, test, and maintain desktops, servers, and business applications
* Monitor system performance and proactively identify and resolve issues
* Manage and resolve support requests through the service desk (PSA) system, ConnectWise, ensuring timely updates and resolution
* Escalate complex technical issues to senior engineers, providing clear documentation and diagnostics
* Support and maintain Microsoft environments, including Windows Server, Microsoft 365, and virtualisation platforms
* Assist with user account management, including provisioning, permissions, and access control (Active Directory, M365, Intune)
* Apply system updates, patches, and security configurations to maintain system integrity and performance
* Support backup, recovery, and business continuity processes
* Assist with system upgrades, migrations, and infrastructure improvements
* Provide support in maintaining our cloud environment, including contribution to data centre operations in Geraldton and Perth
* Communicate complex technical concepts clearly to non-technical clients
* Remain composed under pressure and proactively solve problems as they arise
* Share knowledge with the team and contribute to continuous improvement initiatives
* Travel to regional areas as required to support clients
Skills & Qualifications
* Microsoft certifications (e.g. Azure, Microsoft 365, Security) highly regarded
* Strong experience supporting Microsoft Windows Server and core infrastructure roles
* Proven experience with Microsoft 365 and Hyper‐V environments
* Experience with Microsoft Intune and endpoint management
* Ability to configure and manage core services (Exchange, Active Directory, DNS, DHCP, Terminal Services)
* Knowledge of cloud platforms and backup infrastructure
* Fundamental understanding of networking and firewall configuration
* Experience using a PSA or service desk system preferred
* Minimum 3 years' experience in a professional ICT environment
* Current driver's licence
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