We are seeking a highly skilled and experienced IT professional to fill the role of Systems Administrator. The successful candidate will be responsible for the day-to-day management, maintenance, and optimization of servers and networks to ensure high availability and security. This includes proactively monitoring system performance, troubleshooting issues, and implementing best practices for system upgrades and installations.
Key Responsibilities:
* Performing installation, configuration, maintenance, testing, and troubleshooting tasks in support of our IT customers.
* Frequently positioning self to set up and maintain computers and connect/pull cords from under desks and in server closets.
* Performing regular and repetitive unpacking, moving, and installation of IT equipment weighing up to 50 pounds (or greater with additional assistance).
* Frequently traversing around large campuses while transporting equipment to various office buildings.
* Communicating directly with customers on site to diagnose and resolve customer-related hardware/software issues utilizing the Service Now tool. Track and document all system changes, problems, issues, and work tasks within Service Now.
* Provisioning of newly procured endpoints to include desktops, laptops, printers, and mobile devices. Perform imaging, desktop support, adds/moves and changes.
* Installing OS patch installation/patch removal (if applicable), OS upgrades, and commercially available off-the-shelf software.
* Providing user management account support where elevated privileges may be required.
* Performing software application installation and configuration based on change order instructions.
* Utilizing log data and system administration tools to diagnose system hardware and software problems, repair, and re-configure or replace defective system components as indicated.
* Performing system monitoring and analysis on assigned systems to discover risks and inadequacies, and provide recommendations on the need for expansion, enhancement, or revision.
* Utilizing Microsoft System Center Operations Manager (SCOM) and SCOM tools to troubleshoot performance issues and deploy software packages, to include scripting, McAfee, and other standard tools.
* Performing inventory functions to include managing pagers and turn-ins, including performing media sanitization, disposal, and/or turn-in of equipment.
* Performing routine audits of systems and software to determine utilization and adequacy for demand, and compliance with current hardware and software site license regulations and requirements.
* Performing general maintenance activities, printer deployment/repair, software installations, and equipment refreshes. May include occasionally pulling old cables from server rooms as needed.
* Performing asset management to include asset inventory, audit, and tracking, asset administration, and reporting, integrated IT asset portfolio, and history and forecasting, automating the asset management process, as necessary.
Requirements:
* A high school diploma or GED and 8+ years of experience with system administration, or a BS degree in computer science, electronics engineering, or other engineering or technical discipline.
* Experience in maintaining troubleshooting a wide variety of systems and networks to include high volume/high availability systems. Must have knowledge of debugging protocols and processes.
* Experience with conducting routine system administration tasks and logging data in system admin logs.
* Knowledge of debugging protocols and processes.
* Ability to troubleshoot problems and issues identified by customers and implement corrective actions.
Benefits:
This position offers a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
Travel Requirements:
Travel to client locations is required for this position and may vary based on project needs.
EEO Statement:
We are an equal opportunity employer committed to diversity and inclusion. We adhere to merit-based hiring practices, ensuring that all employment decisions are made based on qualifications, skills, and ability to perform the job, without preference or consideration of factors unrelated to job performance.