Individual Accountabilities
1. Define and execute the internal communications strategy that keeps our Crew informed, updated, aligned, engaged and aware; this includes creating the framework upon which our internal communications are built and also writing and executing the communications that sit on top of the framework
2. Work in partnership with the CBO, CoS and CPO to finalise the creation of a new, holistic Internal Communication & Engagement Framework, ultimately having accountability for the strategic planning and execution of all internal comms and corresponding touchpoints across the business
3. This includes defining: a global communication and engagement calendar with clear categories for internal updates and engagement activities (including clear ownership), a medium for all comms, a cadence for all comms and channel direction for all comms
4. Write various types of comms, from both the company and various SLT member perspectives
5. Lead content “re-energization” to improve overall content (including messaging and visuals) to improve quality of internal comms content, including ownership of the monthly Crewsletter
6. Manage stakeholder relationships and establish clear processes for engaging with all stakeholders
7. Provide strategic guidance and oversight of all comms and engagement, always demonstrating the ability to ensure the Brand Strategy and Company Strategy are considered and woven into the communications
8. Collaborating with other members of the Brand, Marketing and Comms team as needed to oversee and ensure the execution of all required deliverables (i.e. Designers, etc.)
9. Recommend and introduce tools, resources and processes that will contribute to the improvement of our internal communication and engagement
10. Maintain relentless focus on the goal of improving connection, information sharing, visibility, alignment and engagement amongst the global Coates Crew
11. Act as Project Manager for the End of Year and Financial Year presentations and video productions, creating the strategic approach and plan based on company goals, while also helping to shape the presentation and write the messaging that supports it
12. Creation of a Coates language and copy library that can be used for both internal and external purposes to create consistency and accuracy of our written comms in portraying the Coates brand
13. Act as Project Manager for the completion of the Coates History Book
14. Assist in other Marketing initiatives that require strong written communication skills, including the potential to manage or support internal brand and/or external comms
15. Assist in defining leadership profiles for SLT members and other thought leaders within the business
16. Collaboration on some special projects may be required
Join a Crew that CaresBe part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.