Overview
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. We're on the lookout for a talented Conference & Events Executive who can manage bookings, build strong client relationships, and deliver truly memorable events, meetings, and conferences. Location: Australia, South Australia, Adelaide.
We are dedicated to bringing people together and creating exceptional experiences for clients and guests.
Responsibilities
- Liaising with clients to build accurate events bookings
- Delivering exceptional service standards in-person, on email or over the phone
- Establishing client requirements to effectively facilitate their needs
- Responding to meeting & events enquiries and upselling to maximise sales, occupancy and revenue
- Accurately logging all enquiries in the sales and catering system – compiling accurate banquet event orders and regular reports for the Operations Team
- Adhering to hotel deposit and billing procedures (follow up deposits, send pre-payment advice and ensure it's received, post miscellaneous charges, reconcile billing post event, process commissions)
- Maintaining open communication and effective relationships with departments
What we need from you
- Previous groups, meeting and events experience in a hotel or sales role
- Passion for providing excellent client experiences and client engagement
- Confidence in proactively preventing problems and ability to handle service recovery following any complaints
- Excellent interpersonal, written and verbal communication skills
- Knowledgeable of hotel systems including Salesforce and Opera is advantageous
- Organisational skills – manage multiple tasks and conflicting deadlines
- Collaboration – build and maintain internal and external relationships
What you can expect from us
Let's #GoFurtherTogether and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. We offer:
- Proactive paid wellbeing days
- Paid birthday leave
- Enhanced parental leave
- Discounts across our IHG Hotels & Resorts for accommodation and food & beverage
- A discounts platform for brands and retailers
Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.
Who we are
Join Crowne Plaza, a leading premium hotel brand with more than 420 hotels globally. Our spaces are designed to encourage, support and celebrate great connections, and we are big on meetings and events. Our branded service style, Dare to Connect, is crafted for connection and aims to create memorable emotional connections with guests and colleagues. The role of every colleague is to contribute to a memorable guest experience and a supportive leadership environment.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
#J-18808-Ljbffr