About The Role
As Front Office Manager, you will be responsible for delivering exceptional guest experiences from the moment a guest arrives, creating a warm and welcoming atmosphere that makes every stay memorable. You will oversee all aspects of front office operations, ensuring guests receive prompt, professional, and personalized service while proactively addressing feedback and resolving concerns. Leading from the front, you will guide, coach, and develop your team to perform at their best, fostering a positive and collaborative workplace culture while ensuring compliance with policies and procedures. You will manage daily operations, staffing, and performance to align with business needs, while also driving revenue through effective upselling, occupancy strategies, and strong client relationships. In addition, you will oversee financial processes including reporting, budgeting, and cost control, ensuring accuracy, security, and compliance. Acting as a key communication point across departments, you will support VIP guest experiences, manage special requirements, and contribute to continuous improvement initiatives, while maintaining high standards across the front office and public areas.
What We Need From You
* QUALIFICATION/LICENSES: Bachelor's degree or higher education qualification in Hotel Management, Business Administration, or equivalent. Driver's License is required.
* Four years of guest service/hotel experience with two years in a management capacity or equivalent combination of education and work experience.
* Proven experience in partnering with and influencing leadership teams.
* Excellent communication and interpersonal skills to ensure effective communication with colleagues and stakeholders at all levels of the organization.
* Strategic thinking and problem‐solving abilities to enable strategic and creative thinking to solve complex problems and make informed decisions, along with an analytical and data‐driven mindset to analyze data and identify trends.
* You must be adept at managing competing demands, prioritizing and managing multiple initiatives simultaneously while remaining flexible and maintaining a focus on achieving organizational objectives.
* Must speak fluent English; other languages preferred.
What We Offer
* World‐class staff facilities including excellent accommodation, a dedicated staff pool, staff beach, two gyms, bar, diner, laundry, boutique shop and more.
* An exciting and ever‐changing colleague event calendar filled with recreational activities such as tennis, yoga, meditation, Pilates, group bushwalks, cooking classes, BBQ's, markets and much more.
* Extensive career development opportunities with dedicated onsite trainers and an abundance of professional development including multi‐hire programs, skills training and online IHG courses.
* 6300 hotels & resorts across the world with a strong talent program to develop and grow your career.
#J-18808-Ljbffr