Job Description
Oaks Port Douglas Resort are looking for an experienced Conference, Sales & Events Manager to join their team on a full-time basis.
As the Conference, Sales & Events Manager, you will be responsible for leading the Events Team while managing the full sales and event lifecycle from enquiry through to execution. This role plays a key part in driving revenue, achieving conferencing and events targets, and maximising profitability across all events, weddings, conferences, and social functions.
Key Responsibilities
* Qualify event enquiries, ensuring business aligns with availability, strategy, and revenue goals
* Drive sales performance through proactive follow-up, conversion of enquiries, and client relationship management
* Identify key need periods and implement promotional strategies to maximise revenue opportunities
* Prepare proposals, negotiate contracts, and ensure all events are costed to achieve profitability targets
* Monitor event profitability, including managing costs, preparing P&L reporting, and ensuring budgets are met and exceeded
* Maintain accurate sales activity reporting, including conversions, lost business, and pipeline tracking
* Conduct site inspections, client meetings, and actively pursue new business opportunities
* Coordinate and oversee events end-to-end, including being onsite where required to ensure successful delivery
* Serve as the primary point of contact for clients, ensuring exceptional service and seamless event execution
* Liaise with internal departments and external vendors to deliver high‐quality events aligned with brand standards
* Actively promote conferencing, events, and food & beverage offerings in line with the annual strategic marketing plan
* Act as a problem solver, managing issues before, during, and after events to ensure client satisfaction
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