General Insurance Dispute Manager
We are seeking a highly motivated General Insurance Dispute Manager to join our team. In this role, you will be responsible for managing and resolving customer complaints and disputes in accordance with external dispute guidelines, policies and procedures.
You will work closely with internal stakeholders, including Claims, Legal, Underwriting, Product, Risk and Compliance teams, to ensure that customer complaints are handled in accordance with company policies and regulatory requirements.
Your key responsibilities will include developing and implementing solutions to resolve customer complaints, monitoring and meeting key performance indicators related to complaint resolution, and communicating effectively with customers.
This role requires strong leadership and management skills, as well as excellent communication and interpersonal skills. You will need to be able to work independently and as part of a team, with a strong commitment to delivering exceptional customer service.
If you have a proven track record of managing complex customer complaints and a passion for delivering outstanding customer experiences, we would love to hear from you.