About our company we provide tools that help individuals and small businesses succeed online faster and easier. Our mission is to drive innovation turning challenges into opportunities and uncertainty into meaningful progress.
Job Description
In this role you will be responsible for providing expert support on web hosting products troubleshooting technical challenges simplifying complex issues into actionable steps and enhancing the AI Assistant to deliver smarter support.
Requirements
* Fluent English communication skills
* Experience in customer support in tech or SaaS environments
* Exceptional communication skills
* Understanding of web hosting fundamental concepts
* Advanced understanding of web hosting technologies and performance optimization
* Proficiency with content management platforms hosting control panels email services domain management systems and customer support platforms
Benefits
This is a 100% remote work opportunity that requires a reliable high-speed internet connection rotation-based availability for night hours and weekend days.