Overview
We are seeking a proactive and customer-focused
Level 1 IT Support Technician
to join our technology team. The ideal candidate will be responsible for providing first-line technical support, troubleshooting basic IT issues, and ensuring smooth day-to-day operations for end users. This role is perfect for someone who is early in their IT career, eager to learn, and committed to delivering excellent service.
Key Responsibilities
* Serve as the first point of contact for IT support requests via phone, email, and ticketing system.
* Troubleshoot and resolve Level 1 issues related to hardware, software, network connectivity, and peripherals.
* Install, configure, and maintain desktops, laptops, printers, and mobile devices.
* Assist with user account creation, password resets, and basic Active Directory tasks.
* Escalate unresolved issues to Level 2/3 teams with proper documentation.
* Support Microsoft 365 applications, email setup, and basic user queries.
* Maintain accurate records of work performed in the ticketing system.
* Provide on-site support for office hardware and meeting room equipment as needed.
* Assist with routine system maintenance, updates, and inventory tracking.
Must-Have Skills & Experience
* 2–3 years of experience in IT support or helpdesk environment (internships acceptable).
* Basic understanding of Windows OS, MS Office/Microsoft 365, and common troubleshooting steps.
* Familiarity with computer hardware, networking basics, and peripheral devices.
* Strong communication, problem-solving, and customer service skills.
* Ability to follow procedures, prioritize tasks, and work in a fast-paced environment.
* Willingness to learn new technologies and grow within the role.