Key Account Manager, Digital Energy - Canberra
Schneider Electric's Digital Energy business creates integrated, multi-layered solutions that specialize in combining building services and intelligent automated systems. Our mission is to be the digital partner for sustainability and efficiency in the built environment.
Job Description
The Key Account Manager will drive and enhance customer experience by developing business opportunities that reflect client needs. The role reports to the National Service Sales Manager and is responsible for developing and managing long-term relationships within end-user accounts. The successful candidate could be based in either Canberra or Sydney, with regular client visits required in the ACT.
Responsibilities
* Build long-term relationships with existing and new customers.
* Develop key contacts and sponsors within the business and externally.
* Maintain current ongoing revenue and margins (booked values).
* Prepare service offer contract estimates, documents, and proposals.
* Assist with after-market project estimates, proposals, and tender responses.
* Leverage existing relationships, coordinating and maximizing selling efficiencies by partnering with internal parties.
* Manage the sales process from end-to-end to ensure customer expectations and needs are met.
Requirements
* Degree or equivalent qualification in a relevant field.
* Previous experience in account management.
* Strong sales, negotiation, and presentation skills.
* Ability to analyze customer satisfaction data and develop corrective actions.
* A good knowledge of contracting and tendering procedures.
* Knowledge of relevant statutory body requirements and Australian Standards within the industry.
* Exceptional relationship and rapport-building skills.
* High-level technical capability and understanding.
About Us
Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient, and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.