The Tasman a Luxury Collection Hotel Hobart is located just steps from Hobarts waterfront and the citys top restaurants and attractions. The Tasman is a unique combination of Modern Contemporary Art Deco and Heritage architecture. Presenting 152 luxuriously appointed guest rooms and suites with carefully restored features and adorned with exclusive art pieces from local artists The Tasman reflects the true spirit of the destination.
The Opportunity
The Tasman Hobart is now searching for two engaging experienced and committedGuest Service Agents to join ourteam Were looking for hospitality extraordinarywho have a passion for executing seamless and transformative guest experiences whilst undertaking administrative and communication duties. If you have experience in a similar role a natural organiser have the ability to multi-task are detailed oriented and able to solve any issue that arises calmly and professionally then this may be the opportunity for you .
Key Accountabilities
Begin your journey with us as a Guest Service Agent Part Time and Full Time. You willprocess all guest check-ins check-outs room assignments and room change / late check-out requests secure payment activate / reissue room keys resolve guest calls will provide consistent outstanding guest experience in everything that you do.
You will anticipate guests service needs including asking questions of guests to better understand their needs and watching / listening to guest preferences and acting on them whenever possible.
You will maintain customer loyalty through the innovative resolution of issues with strong attention to ensuring a positive guest experience.
Excellent customer service experience
Contact appropriate individual or department as necessary to resolve guest call request or problem.
Process room service orders answer questions on menu selection; record transactions in point-of-sale system process payment and run cashier reports at end of shift.
Confidence and skills to up sell and promote our venues
Passion for the Hospitality Industry
Learn think and grow and continue to evolve in your role
Profile
2 years customer service experience as aGuest Service Agent.
Exceptional interpersonal communication skills.
Thorough follow up strong attention to detail and problem-solving skills is a must.
Excellent time management and organizational skills.
Ability to emotionally connect with guests and provide superior levels of service.
Conflict resolution experience.
Must have the flexibility to work on a 24-hour rotating roster including public holidays and weekends.
Experience of OPERA property management system a distinct advantage.
Must have full working rights for Australia
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive people-first are committed to non-discrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Key Skills
Restaurant Experience
Customer Service
Hotel Experience
Taleo
Hospitality Experience
Cashiering
Food Safety Experience
Guest Relations Experience
Animal Handling
Front Desk
Guest Services
Phone Etiquette
Employment Type
Full-Time
Experience
years
Vacancy
1
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