Small Business Banker Role Overview
This role involves developing trusted relationships with customers and retaining and growing their portfolio. You will leverage your networks to support small business customers in bringing their business ideas to life.
About the Job
As a Small Business Banker, you will join a team that is moving quickly to support our customers. Your daily activities will include managing small business lending requests up to $2 million, and home lending up to $5 million. You will convert leads into wins, fueling growth and delivering impressive results while driving customer advocacy.
Candidate Requirements
To be successful in this role, you should have genuine motivation to build personal connections and empower customers to achieve their business dreams. You should also have lending experience in business or retail banking, with knowledge of credit processes. Strong relationship management, networking skills, and a passion for portfolio growth are essential. Additionally, you should possess problem-solving, critical thinking, and negotiation skills.
Daily Activities Summary
Your key responsibilities will include:
* Developing trusted relationships with customers
* Retailing and growing your portfolio whilst leveraging your networks to support small business customers
* Managing small business lending requests up to $2 million, and home lending up to $5 million
* Converting leads into wins, fueling growth and delivering impressive results
* Increasing customer satisfaction and loyalty
* Understanding customer needs to provide tailored, holistic banking solutions
* Building relationships with brokers and existing customers to create new opportunities and support ongoing business
Additional Information
We ask candidates to hold questions for the phone interview, where we will discuss the role in detail and answer any inquiries. This ensures a focused and fair application process. We are committed to an inclusive workplace where everyone feels valued and respected. Our culture of equity and respect is supported by our Employee Resource Groups (ERGs), fostering an environment where all backgrounds and identities are celebrated.