Job Description
What it means to be apart of our team:
* Fully paid comprehensive training: We will take you through our 6 week training period, where we teach you everything from Telstra products, customer handling and sales techniques
* Learn while you earn: You will be eligible to complete a Cert III in Business, during work hours, fully paid by us
* WFH Options: After you've practised what we teach, you can work from home 2 days per week
* Uncapped Commissions: You perform- we pay, earning fortnightly commissions. On track earnings will have you earning over $80, 000 per year
* Internal Career Progression: Be supported by our development programs, providing you the opportunity to grow and progress within our business
* Be apart of the TSA Way: You'll be rewarded, recognised and apart of a business that knows how to have fun! Play ping pong on your lunch break, attend team events, work amongst like-minded people where you're guaranteed to make great mates
What you'll do:
* Answer inbound calls, engage with customers by asking questions regarding their enquiry, assisting them in finding a resolution
* Provide expert advice on Telstra products and services that best suit their needs and lifestyle
* Provide empathy and understanding to your customers through effective communication skills
* Take ownership, show confidence in your ability to de-escalate any customer grievances
* Be available when our customers need us, flex to the hours that are required
Qualifications
What makes you perfect for this role:
* Excellent communication skills, ability to listen, empathise, respect and enjoy general chit chat!
* Open to learning new skills, implementing them and celebrating your wins
* Exhibit resilience, and techniques to allow you to perform at your best
* Strong multi-tasking skills, ability to easily navigate computer systems
* You have a solution based mind-set, always ready to resolve a problem
* Have a fixed internet connection and suitable work from home set-up
* Availability to work Monday - Saturday between 8am - 7pm
If you're ready to take the next step and build a career in a vibrant workplace, we want to hear from you!! Submit your application and you will hear from our recruitment team very soon!!
Additional Information
Want to know more? Check out our social media pages:
* Website: https://tsagroup.com.au/
* Instagram: tsa_group_
* LinkedIn: https://www.linkedin.com/company/tsa-group-australia/