Job Title: Technical Support Specialist
About the Role:
We are seeking a skilled and detail-oriented Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional support to our clients, resolving technical issues, and escalating complex problems.
Key Responsibilities:
* Provide timely and effective support to clients via phone, email, or chat.
* Analyze and resolve technical issues related to networking, servers, cloud, and security.
* Collaborate with cross-functional teams to identify and implement process improvements.
* Maintain accurate records of client interactions and issues resolved.
Requirements:
* Proven experience in technical support, preferably in a Microsoft 365 and Azure environment.
* Strong knowledge of networking, servers, cloud, and security concepts.
* Excellent communication and problem-solving skills.
Benefits:
* A dynamic and supportive work environment.
* Ongoing training and development opportunities.
Mentorship and Onboarding:
* Paid certification time and mentorship programs.
* A structured onboarding process to ensure a smooth transition.