Customer Experience & Social Media Specialist
Full‐time | Gold Coast HQ | Reports to Marketing Lead
Green Life Clinics is expanding nationally, with new clinics launching across Queensland and Melbourne. We're building a modern, commercially‐driven marketing function — and this role plays a key part in shaping the customer experience and brand presence across all channels.
This is an office‐based, hands‐on execution role, ideal for someone early in their marketing career who loves creating content, engaging with customers, and managing social platforms day‐to‐day. You'll work closely with the Marketing Lead, clinic teams, and external partners to deliver a consistent, high‐quality experience from first click to in‐clinic visit.
What you'll own
* Social media content creation across Meta, TikTok, and Instagram
* Community management — responding to comments, messages, and customer enquiries
* Customer experience monitoring across reviews, feedback channels, and social platforms
* Brand consistency across all digital touchpoints and clinic communications
* Local area marketing support for clinic teams and new site launches
* Content planning & scheduling aligned with campaigns and performance goals
* Basic reporting on engagement, sentiment, and customer insights
* Supporting the Marketing Lead with campaign execution and creative production
What success looks like
* High‐quality, on‐brand content published consistently
* Fast, professional responses to customer enquiries and comments
* Strong community engagement and positive sentiment across platforms
* Clear visibility of customer feedback and actionable insights
* Smooth coordination with clinic teams and the Marketing Lead
* A social presence that drives trust, engagement, and bookings
Who this role suits
* A natural communicator with strong writing and people skills
* Confident creating content and managing social channels
* Customer‐obsessed with a high attention to detail
* Calm, professional, and emotionally intelligent in customer interactions
* Organised, proactive, and comfortable working in a fast‐moving environment
* Excited to support a growing national brand and work closely with a high‐performing Marketing Lead
* Real ownership and variety in your day‐to‐day
* Supportive leadership and a modern marketing function
* Opportunity to grow your skills in content, CX, and digital marketing
Company Overview
Green Life is an Australian‐owned and operated alternative medicine clinic and dispensary group changing alternative healthcare. We've developed a healthcare service model that streamlines patient access to these therapies. Our clinics & dispensary offer telehealth and in‐store consultations.
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