Customer Service Role
We are seeking a Customer Service professional to join our team based in Malaga. This is a fantastic opportunity for someone who enjoys delivering outstanding service and customised solutions to customers across Australia.
About the Job:
* The ideal candidate will have proven experience in customer service or client support, with strong communication skills and the ability to adapt to a range of customer needs.
* They will be highly organised and proactive, with the ability to manage multiple tasks effectively and provide tailored product and service support using industry knowledge.
* The successful candidate will also maintain accurate customer records and interactions in CRM, share customer insights to support service improvements and team innovation, and deliver a consistently high standard of service in every customer interaction.
Key Responsibilities:
1. Manage customer orders and enquiries end-to-end with precision and professionalism.
2. Provide tailored product and service support using industry knowledge.
3. Accurately maintain customer records and interactions in CRM.
4. Share customer insights to support service improvements and team innovation.
5. Deliver a consistently high standard of service in every customer interaction.
6. Support the team with admin tasks and contribute to wider business initiatives.
Requirements:
* Proven experience in customer service or client support in a fast-paced environment.
* Strong communication skills with the ability to adapt to a range of customer needs.
* Highly organised and proactive, with the ability to manage multiple tasks effectively.
* Detail-oriented and solutions-focused, with a commitment to delivering great service.
* Experience using SAP or similar systems is highly regarded.