Our organisation is dedicated to enhancing the health and wellbeing of our community through exceptional medical care. Our mission is to provide high-quality, accessible healthcare solutions tailored to our patients' needs.
We are seeking a friendly and organised Medical Receptionist to work at the front desk of our medical clinic. In this role, you will assist our patients and other visitors, ensuring they receive excellent customer service.
Key Responsibilities:
* Open and close clinic as per set procedure
* Greet patients and other callers in a professional and courteous manner
* Make appointments for patients
* Ensure medical records are managed confidentially and efficiently
* Accurately process patient payments via cash, Eftpos, and direct bill transaction
* Invoice Medicare, Private Health Funds, TAC, Workcover
* Deal with referring doctors, hospital staff, pharmacists etc courteously and helpfully
* Attend to patient enquiries
* Check and handle internal emails
* Fill in the roster when staff is away, on holidays and sick leave
* Maintain the reception waiting area and consulting rooms tidy including the clean up of spills if necessary
* Ensure the accurate storage and retrieval of patient and practice records with appropriate scanning, faxing and filing of all documents
* At all times maintain confidentiality of patient personal and financial information
* Complete recalls
* Support the day to day operations of the medical centre
Requirements:
* Demonstrated ability to work in a team
* Experience with Medical software (BEST PRACTICE/MEDICAL DIRECTOR)
* Demonstrated strong organisational and problem solving skills
* Demonstrated ability to work in a fast paced environment, including multitasking
* Demonstrated ability to communicate with internal and external stakeholders both verbally and in writing
* Demonstrated commitment to quality patient service
* At least 1 year experience as a Medical Receptionist in a medical practice is required
* Required Certifications: Current Police Check, Current Working with Children clearance, Current First Aid/CPR certificate, Immunisation Record, Driving Licence/Photo ID