Company Quick Phone Repair
Location Goulburn - NSW
Responsibilities:
* Manage technical operations in retail store
* Oversee repair services and customer support
* Ensuring extremely high quality of workmanship on all repairs of all electronic devices, including phones (iPhone/ Samsung), computers, tablets, wearables, gaming consoles, and mobility devices.
* Examine and run tests to assess the electronic devices to test functionality, diagnose faults, install and update phone software and trouble shoot writing problems.
* Repair and replace worn or defective components of electronic devices, such as batteries, LCD screens, keypads, buttons, camera modules, motherboards, etc.
* Assist in diagnosing any network faults and assist install any updates to device systems as required.
* Minimizing turnaround time through high speed, quality repairs.
* Keeping an eye on stock levels to assist in parts ordering; Staying on top of new technologies and repair processes.
* Maintaining technician bays and storage area to prevent occupational hazards or mess and ensure all devices are appropriately stored and secured to prevent theft or damage.
* Ensure availability of parts by advising operations team/management in advance of shortages.
* Identifies when a certain repair is becoming common and advises the operations team/management in advance to meet possible increasing demand and correcting procedures.
* Ensure repairs are kept maintained and up to date.
* Advising operations/management if parts required for a certain device awaiting repair, requiring quote, device needing longer repair time.
* Advising users of the correct operation procedures to ensure the devices are able to continue operating effectively and avoid malfunctions.
* Train and supervise technical staff
* Ensure quality control and inventory management
Qualifications
* Proven experience in Retail and technical management.
* Strong knowledge of mobile phone & computer systems repair.
* Excellent communication and leadership skills.
* Ability to multitask and work under pressure.
IDEAL experience:
* At least 1-year proven experience as a technician.
* Current skills across all popular brands of devices.
* Experience working in a reputable repairer ideal.
* Ability to be able to work rostered weekends a must.
We are looking for full time Retail Store Technical Manager that take pride in their work and are very reliable.
Benefits
* Competitive salary
* Paid time off
* Career growth opportunities
* Visa Sponsorship will be offered to the right candidate.