Update your details, view your application and progress Login Job search Job search e.g. "Administrator, Melbourne" Refine search Region Australia 1 Location AustraliaQueensland 1 Category Finance & Strategy 1 Work type Full time 1 Brand Finance, Procurement, Legal, Privacy, Property 1 Data and Insights Lead- South Bank, QLD Apply now Refer a friend Job no: 526225Brand: Finance, Procurement, Legal, Privacy, PropertyWork type: Full timeLocation: QueenslandCategories: Finance & Strategy, Information & TechnologyAs the Data & Insights Lead, you will oversee the creation and optimisation of a world-class data asset. You will drive a data-first culture, providing in-depth and actionable insights to optimise strategies and drive value for the program. Utilising data analytics, you will segment members and tailor offerings, enhancing relevance and engagement through personalised experiences. Additionally, the role will create transparency into program performance and champion impact with key stakeholders. Staying abreast of trends and changes in the landscape related to customer data will be crucial. You will also lead a team of analysts and data scientists.In this role, you will support the Head of Program Performance with key objectives, including program measurement, member acquisition, program engagement, incremental sales in brand, and partner-driven revenue growth.Future phases of this role may expand to other countries and divisions within the group, such as New Zealand and Corporate.Primary Accountabilities & Objectives:Revolutionise Performance ReportingCraft a robust framework and compelling reporting assets, providing deep insights across the program and impacts on brandsReport on specific metrics & KPIs such as member lifetime value, earn and redemption ratesFoster collaboration with the team, senior leadership teams within brands, and the Global Leisure data team, ensuring seamless alignment of goalsElevate Program PrioritisationDrive adoption of outputs by the team, ensuring the success of prioritised initiativesCollaborate on both macro and micro-level program plans, offering upfront value estimation and post-execution analysisShape Analytics and Data EnablementUse advanced and predictive analytics to continually optimise program performanceChampion priorities and requirements for advanced analytics, steering the Data Enablement function towards successEnsure a synchronised roadmap and flawless execution of data-driven use-cases, amplifying the program's impactCultivate a Data-Driven MindsetChampion data-driven initiatives within the brand and wider data teamsPartner with key stakeholders to instill a performance-led, optimisation cultural shiftCollaborate with the technology team and play a leading role in how data is used for automationAssist customer groups in embracing outcome-focused thinking, driving adoption of frameworks and toolsExpert Delivery ManagementLead a dynamic cross-functional squad, executing key analytics, reporting, and BI initiativesStrive for on-time, high-quality results, achieving milestones on the established roadmapPrioritise impactful deliveries, maintaining transparency of priorities and timelinesLeadershipBuild and develop a motivated data team, ensuring the right resources are in place across data science and analyticsCollaborate cross-functionally across the Global Leisure data team to plan and deliver high-quality data solutions in a fast-paced, agile environmentParticipate in agile sessions, workshops, planning, retros, communities of practice, and other team sessions as relevant to the roleExperience:Experience in program developmentFamiliarity with agile working methodologyProficiency in descriptive analytics, SQL, reporting, and PowerBIStrong stakeholder management, communication, and presentation skills5+ years' experience in analytics delivery, preferably in retail or customer-facing domainsDemonstrated track record with objective measures in using data capabilities to deliver value and insightsWhat you'll Enjoy:Salary range on offer: $120,000 - $150,000k plus super (based on experience)️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry -Flight Centre Travel Group Australia is proud to be a certifiedGreat Place To Work Australia New Zealand Pty Lt Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disabilityDevelopment:Individualised Learning & Development pathway optionsExclusive Staff Discounts:Accessible via our employee-only portal with 350+ of Australia's leading retailers,health and wellness discounts, financial planning advice, employee share plan and moreTravel Discounts:Including family and friends - flights, hotels, tours, cruises, travel insurance and moreBrightness of Future:Career opportunities in a network of brands and businesses across theglobe -we promote from withinCorporate Health Discounts:Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gymMental Health:Support and Employee Assistance Program for staff and familySocial:Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)Giving Back:Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leaveSustainability:The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environmentWevalue youFlight Centre is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Applications close: 16 May 2025 E. Australia Standard TimeStep into a pivotal role as the Data & Insights Lead, where you will help spearhead the creation and optimisation of a world-class data asset. This is your chance to be part of building a data-first culture within our organisation, delivering in-depth and actionable insights that will refine strategies and create substantial value for our program. By leveraging cutting-edge data analytics, you'll segment members and tailor offerings, ensuring that experiences are not only relevant but deeply engaging.Your role will be central to enhancing transparency in program performance, championing impactful initiatives with key stakeholders, and adapting to the evolving landscape of customer data. Working with a skilled team of analysts and data scientists, you will be at the forefront of transforming data into a strategic powerhouse.Supporting the Head of Data and Analytics, you'll tackle essential objectives like optimising program measurement, boosting member acquisition, driving engagement, and fostering incremental sales and partner-driven revenue growth. Your contributions will chart new pathways for excellence and performance.This role promises exciting possibilities, with future phases potentially expanding to other countries and divisions within the group, including ventures in New Zealand and Corporate sectors. Ready to make a real difference and lead innovation in data insights? This is your opportunity to shine!Step into a pivotal role as the Data & Insights Lead, where you will help spearhead the creation and optimisation of a world-class data asset. This is your chance to be part of building a data-first culture within our organisation, delivering in-depth and actionable insights that will refine strategies and create substantial value for our program. By leveraging cutting-edge data analytics, you'll segment members and tailor offerings, ensuring that experiences are not only relevant but deeply engaging.Your role will be central to enhancing transparency in program performance, championing impactful initiatives with key stakeholders, and adapting to the evolving landscape of customer data. Working with a skilled team of analysts and data scientists, you will be at the forefront of transforming data into a strategic powerhouse.Supporting the Head of Data and Analytics, you'll tackle essential objectives like optimising program measurement, boosting member acquisition, driving engagement, and fostering incremental sales and partner-driven revenue growth. Your contributions will chart new pathways for excellence and performance.This role promises exciting possibilities, with future phases potentially expanding to other countries and divisions within the group, including ventures in New Zealand and Corporate sectors. Ready to make a real difference and lead innovation in data insights? This is your opportunity to shine!