Customer Service Role Overview
Holcim, a leading global innovator in sustainable building solutions, is dedicated to creating greener cities and infrastructure worldwide.
About the Position
* This role involves providing high-quality customer service support to clients by promptly addressing their queries and concerns.
Key responsibilities include:
* Effective communication with sales and production staff to ensure seamless order processing and timely delivery of products.
* Escalating unresolved customer issues to the relevant department or manager.
* Maintaining regular updates on product knowledge and ordering systems through full training provided.
Our ideal candidate will have previous experience in customer-facing roles, strong written and verbal communication skills, and excellent problem-solving abilities.
We offer a supportive work environment, employee discounts, mental and physical wellbeing initiatives, learning and development programs, and recognition for outstanding performance.
Essential Skills and Qualifications
* Previous customer service experience.
* Strong communication and interpersonal skills.
* Ability to maintain effective relationships with internal teams.
* Problem-solving and conflict resolution skills.
Benefits
* Employee discounts.
* Access to wellbeing initiatives.
* Learning and development opportunities.
* Recognition and rewards for performance.
Additional Information
Full training is provided in ordering systems, product knowledge, and mixes. Duties may vary from time to time consistent with the employee's training and skills.